Remote Europe: Customer Success Lead & Growth Architect

Jobgether; France; A distancia; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work from Europe

Descripción de la vacante

Jobgether, a partner-led organisation in France, seeks an experienced Customer Success Lead to drive satisfaction, retention and growth for a B2B platform serving recycled materials and commodities trading. You will lead a small CS team, manage key relationships, and align efforts across Product, Engineering, and Sales to deliver measurable business value.

You will own the full customer lifecycle from onboarding to renewal, translate customer needs into product improvements, and champion value

Formación

• Proven track record leading complex B2B customer accounts and software implementations.
• Experience driving adoption, retention, or expansion with measurable impact.
• Strong leadership and coaching abilities to develop a high-performing CS team.
• Industry knowledge in recycled materials, metals, or commodities trading is advantageous.
• Strategic account management with senior stakeholder engagement.
• Technical fluency for data configuration, integrations, and reporting.

Responsabilidades

• Lead, coach, and develop a small Customer Success team; set clear standards.
• Own portfolio health, retention, and expansion; report to senior leadership.
• Manage strategic customer relationships; oversee onboarding, data migration, and go-live.
• Develop and improve onboarding, health monitoring, quarterly reviews, renewals, and escalations.
• Represent customer needs to Product/Engineering and influence roadmap decisions.
• Collaborate with Sales on scoping, handovers, and expansion opportunities.

Conocimientos

Leadership

Customer success

Strategic account mgmt

B2B software

Data analytics

SQL

Herramientas

CRM systems

BI tools

Descripción del empleo

Jobgether, a partner-led organisation in France, seeks an experienced Customer Success Lead to drive satisfaction, retention and growth for a B2B platform serving recycled materials and commodities trading. You will lead a small CS team, manage key relationships, and align efforts across Product, Engineering, and Sales to deliver measurable business value.

You will own the full customer lifecycle from onboarding to renewal, translate customer needs into product improvements, and champion value