German-Speaking Customer Success & Retention Specialist

Santévet; Lyon; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Permanent contract

Full‑time schedule (Monday–Friday)

Competitive salary + variable bonus plan

Hybrid work model

Health insurance included

Meal vouchers

Transport allowance

23 working days of vacation

Extra half‑day off for your birthday

Job summary

A leading customer service firm in Lyon is seeking an experienced customer service representative to handle inquiries and manage customer interactions. Ideal candidates must have at least three years of customer service experience and be fluent in German. The successful applicant will benefit from a permanent contract, a full-time schedule, hybrid work options, and a competitive salary including bonus plans. The workplace emphasizes employee satisfaction and inclusivity.

Qualifications

• Minimum 3 years of experience in Customer Service.
• Fluent in German; Spanish and/or English are a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Handle inquiries and issues with empathy and efficiency.
• Interact with customers via phone, email, and chat.
• Coordinate with stakeholders for effective solutions.

Skills

Customer Service Experience

Fluent German

Excellent Communication Skills

Empathy

Ability to Multitask

Familiarity with Office/Google Tools

Proactivity

Experience in Claims

Job description

A leading customer service firm in Lyon is seeking an experienced customer service representative to handle inquiries and manage customer interactions. Ideal candidates must have at least three years of customer service experience and be fluent in German. The successful applicant will benefit from a permanent contract, a full-time schedule, hybrid work options, and a competitive salary including bonus plans. The workplace emphasizes employee satisfaction and inclusivity.