Fulfillment Strategy Lead, Professional Services

Academic Key; Paris; Hybrid; EUR 150,000 - 230,000; Full time

Benefits offered by this job

Meal voucher

ClassPass membership

MacBook or equivalent setup

100% health insurance coverage

Founders-led company

Job summary

Bigblue is seeking a Consulting Director to lead a new Professional Services function. You will design offerings, structure delivery, and ensure scalable execution across logistics, transport, and commerce operations for European brands.

You will partner with Sales, Product, Ops, and Customer teams to align merchant needs with product direction and ensure PS integration into the customer journey. Strong leadership and strategic, hands-on skills are essential.

Qualifications

• 5+ years of experience in consulting, professional services, or implementation at a high-growth scale-up.
• Experience in logistics, eCommerce, or SaaS environments is highly valued.
• Ability to turn complex needs into actionable plans and drive execution.

Responsibilities

• Design and launch a Professional Services program with service offerings and delivery frameworks.
• Provide structured, high-impact guidance to merchants to optimize operations and growth.
• Define and monitor KPIs such as merchant satisfaction, ROI, and delivery timelines.

Skills

Leadership

Cross-functional leadership

Strategic thinking

Customer-focused

People management

Job description

Bigblue is seeking a Consulting Director to lead a new Professional Services function. You will design offerings, structure delivery, and ensure scalable execution across logistics, transport, and commerce operations for European brands.

You will partner with Sales, Product, Ops, and Customer teams to align merchant needs with product direction and ensure PS integration into the customer journey. Strong leadership and strategic, hands-on skills are essential.