Professional Services Director

Academic Key; Paris; Hybrid; EUR 110,000 - 160,000; Full time

Benefits offered by this job

Meal voucher

ClassPassMembership

MacBook or preferred setup

Health insurance

Job summary

Bigblue seeks a Head of Professional Services in Paris to design, build, and scale a new PS function. You will define offerings, pricing, and delivery frameworks, and lead cross-functional teams across Sales, Product, Ops, and Merchant teams to drive growth and value.

You will manage complex projects from onboarding to migration, deliver strategic guidance to merchants, and shape internal training and product direction.

Qualifications

• 5+ years of experience in consulting, professional services, or implementation at a high-growth scale-up, logistics, eCom or SaaS.
• You are customer-obsessed with a strong sense of ownership and ability to turn complex needs into actionable plans.
• You balance execution, people management, and financial performance.
• You are a builder capable of designing and scaling processes from scratch.

Responsibilities

• Design and launch the Professional Services program: define the service offering, pricing models, and delivery frameworks.
• Deliver structured, high-impact advice to merchants: streamline operations and unlock growth.
• Create and track KPIs including merchant satisfaction, ROI, and delivery timelines.
• Generate knowledge to fuel training, merchant enablement, and product roadmaps.
• Collaborate with Sales, Product, Ops, and Customer teams to integrate PS into the customer journey.
• Manage both repeatable onboarding and bespoke projects, balancing standardized delivery with custom solutions.
• Make PS a profitable growth engine by forecasting utilization and ensuring strong project economics.

Skills

Leadership

Cross-functional collaboration

Strategy development

Project management

Job description

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands turn fulfillment into a competitive advantage: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 8 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, greener — and more cost-efficient. Backed by $20M+ in funding, we’re scaling rapidly — from 10 million orders in 2024 toward bold enterprise expansion. To deliver on this ambition, we are looking for a leader who will drive operational excellence and innovation at scale.

Professional Services Director

Bigblue · Paris

Professional Services Manager Merchants often need more guidance than our product alone can provide. They struggle with optimizing delivery options, managing customer support or demand planning and streamlining other operational processes. While our product addresses part of this need, merchants require structured, expert advice to grow and optimize their business. That’s why we’re launching a new Professional Services program — to help brands unlock the full potential of Bigblue Operations. As Head of Professional Services, you will build and lead this new function from the ground up: designing offers, structuring delivery, and ensuring execution at scale. Your mission is to sell (and sometimes offer) operational consulting, providing tailored support across logistics, transport, and commerce operations — while capturing and distributing the knowledge that will shape internal training, product development, and merchant strategy. This is a cross-functional leadership role, reporting directly to the co-CEOs, with strong exposure to sales, merchants, product and ops teams, and the executive leadership.

• Design and launch Bigblue’s Professional Services program: define the service offering, pricing models, and delivery frameworks for operational consulting.
• Deliver structured, high-impact advice to merchants: help brands streamline their operations, unlock growth, and make the most of Bigblue’s operational capabilities.
• Create and track performance metrics: define success KPIs — including merchant satisfaction, project ROI, and delivery timelines — and build the tools and processes to monitor and improve them.
• Generate and structure company knowledge: turn field experience into scalable insights that fuel internal training, merchant enablement, and product roadmap decisions.
• Work hand-in-hand with Sales, Product, Ops, and Customer teams: scope merchant needs, influence product direction, and ensure Professional Services are tightly integrated into the overall customer journey.
• Handle both repeatable and bespoke projects: from standardized onboarding packages to tailored merchant migrations, flex between industrialized delivery and custom-built solutions.
• Make Professional Services a profitable growth engine: design revenue models, forecast team utilization, and ensure strong project economics while delivering value to merchants.

You have 5+ years of experience in consulting, professional services, or implementation at a high-growth scale-up, logistics player, eCom or SaaS company.

You’re customer-obsessed, with a strong sense of ownership and the ability to turn complex needs into actionable plans.

You know how to balance execution, people management, and financial performance.

You are a builder — ready to design and scale processes from scratch, not just operate what exists.

You thrive in cross-functional environments, collaborating across product, ops, tech, and commercial teams.

You are both strategic and hands-on — comfortable driving the roadmap while jumping into project firefighting when needed.

Fluent in English and ideally French or Spanish.

Why join Bigblue?

• High-impact leadership role at the heart of Bigblue’s growth and customer success.
• Fast-growing scale-up with a well-funded roadmap and bold ambitions.
• Room to build and innovate: create a PS function from the ground up.
• Pan-European scope: support leading omnichannel brands across multiple markets.
• 10€ meal voucher per worked day (55% paid by Bigblue)
• ClassPass membership for fitness & wellness.
• MacBook or your preferred setup to do your best work.
• 100% health insurance coverage with Benefiz.
• Founders-led company where operations are truly core to the mission.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challe