Head of Professional Services — Scale & Growth

Bigblue; Paris; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Meal vouchers (10€ per worked day)

ClassPass membership

MacBook or equivalent equipment

100% health insurance

Founders‑led company culture

Job summary

Bigblue, a rapidly growing logistics tech company, is building a Professional Services function in Paris to help brands optimize delivery options, customer support, and demand planning.

As Head of Professional Services you will design offers, structure delivery, and ensure scalable execution across logistics, transport, and commerce ops, reporting to the co‑CEOs. This cross‑functional leadership role offers pan‑European scope and a fast‑paced environment.

Qualifications

• 5+ years of experience in consulting, professional services, or implementation at a high-growth scale-up.
• Customer-obsessed, with a strong sense of ownership and the ability to turn complex needs into actionable plans.
• Able to balance execution, people management, and financial performance.
• You are a builder — ready to design and scale processes from scratch, not just operate what exists.
• You thrive in cross-functional environments, collaborating across product, ops, tech, and commercial teams.
• You are both strategic and hands-on — comfortable driving the roadmap while jumping into project firefighting when needed.
• Fluent in English and ideally French or Spanish.

Responsibilities

• Design and launch the company’s Professional Services program: define the service offering, pricing models, and delivery frameworks for operational consulting.
• Deliver structured, high-impact advice to merchants: help brands streamline their operations, unlock growth, and make the most of the company’s operational capabilities.
• Create and track performance metrics: define success KPIs — including merchant satisfaction, project ROI, and delivery timelines — and build the tools and processes to monitor and improve them.
• Generate and structure company knowledge: turn field experience into scalable insights that fuel internal training, merchant enablement, and product roadmap decisions.
• Work hand‑in‑hand with Sales, Product, Ops, and Customer teams: scope merchant needs, influence product direction, and ensure Professional Services are tightly integrated into the overall customer journey.
• Handle both repeatable and bespoke projects: from standardized onboarding packages to tailored merchant migrations, flex between industrialized delivery and custom‑built solutions.
• Make Professional Services a profitable growth engine: design revenue models, forecast team utilization, and ensure strong project economics while delivering value to merchants.

Skills

Consulting experience

Customer focus

Ownership

Process builder

Cross-functional

Strategic & hands-on

Multilingual (English + FR/ES)

Job description

Bigblue, a rapidly growing logistics tech company, is building a Professional Services function in Paris to help brands optimize delivery options, customer support, and demand planning.

As Head of Professional Services you will design offers, structure delivery, and ensure scalable execution across logistics, transport, and commerce ops, reporting to the co‑CEOs. This cross‑functional leadership role offers pan‑European scope and a fast‑paced environment.