Front Office Leader: Guest Experience & Operations

Hyatt Hotels Corporation; France; Sur place; EUR 61 000 - 82 000; Plein temps

Résumé du poste

Hyatt Hotels Corporation is seeking a Front Office Manager to lead the hotel’s front desk operations, drive guest satisfaction, and coach a team of professionals. The role reports to the Rooms Director and requires strong leadership and service orientation in a dynamic hotel environment.

The position emphasizes staff development, adherence to service standards, and effective communication across departments to ensure seamless guest experiences.

Qualifications

• 4+ years of progressive hotel Rooms Management experience.
• Strong written and verbal English communication.
• Proficiency with Microsoft Word and Excel.

Responsabilités

• Oversee short and long term planning and management of the Front Office operations.
• Develop and monitor the budget and labor cost plans within approved objectives.
• Coach and counsel employees to Hyatt Service Standards and procedures.
• Perform Front Office tasks as needed to support service goals.
• Ensure all cash handling adheres to policies and procedures.
• Maintain excellent communication with housekeeping.

Connaissances

Leadership

Communication

Customer service

Organizational skills

Microsoft Word

Excel

English proficiency

Formation

Hospitality degree

Outils

Microsoft Word

Excel

Description du poste

Hyatt Hotels Corporation is seeking a Front Office Manager to lead the hotel’s front desk operations, drive guest satisfaction, and coach a team of professionals. The role reports to the Rooms Director and requires strong leadership and service orientation in a dynamic hotel environment.

The position emphasizes staff development, adherence to service standards, and effective communication across departments to ensure seamless guest experiences.