Front Office Manager

Hyatt Hotels Corporation; France; Sur place; EUR 61 000 - 82 000; Plein temps

Résumé du poste

Hyatt Hotels Corporation is seeking a Front Office Manager to lead the hotel’s front desk operations, drive guest satisfaction, and coach a team of professionals. The role reports to the Rooms Director and requires strong leadership and service orientation in a dynamic hotel environment.

The position emphasizes staff development, adherence to service standards, and effective communication across departments to ensure seamless guest experiences.

Qualifications

• 4+ years of progressive hotel Rooms Management experience.
• Strong written and verbal English communication.
• Proficiency with Microsoft Word and Excel.

Responsabilités

• Oversee short and long term planning and management of the Front Office operations.
• Develop and monitor the budget and labor cost plans within approved objectives.
• Coach and counsel employees to Hyatt Service Standards and procedures.
• Perform Front Office tasks as needed to support service goals.
• Ensure all cash handling adheres to policies and procedures.
• Maintain excellent communication with housekeeping.

Connaissances

Leadership

Communication

Customer service

Organizational skills

Microsoft Word

Excel

English proficiency

Formation

Hospitality degree

Outils

Microsoft Word

Excel

Description du poste

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Front Office

Department Head/Manager

Full-time

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Coach and counsel employees to reflect Hyatt service standards and procedures
• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

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