Front Office & Guest Services Lead

Affinity Migration Group Pty Ltd; Job; On-site; EUR 47,442 - 49,875; Full time

Job summary

Affinity Migration Group Pty Ltd in Sydney, Australia, is seeking a Front Office Manager to oversee Front Desk and Guest Services, ensuring operational efficiency, staff engagement, and brand standards in line with Kimpton IHG True Hospitality.

You will lead shifts, coordinate guest arrivals and departures, mentor team members, manage rosters, safety procedures, and strive to maximise guest satisfaction and revenue while maintaining compliance with local regulations.

Qualifications

• Diploma in Hotel Management or equivalent.
• Experience in front office or guest services preferred.
• First Aid certificate and Responsible Service of Alcohol (NSW) may be required.

Responsibilities

• Oversees Front Office & Guest Service colleagues while supporting all departments as needed.
• Coordinates pre-arrival communications with guests to ensure proactive service.
• Reviews guest arrivals and departures and assists with check-in/check-out as needed.
• Ensures staff deliver timely, professional service and build guest relationships to anticipate needs.
• Maintains knowledge of hotel emergency procedures and safety standards.
• Promotes Kimpton brand values and drives guest satisfaction and revenue.

Skills

Guest service orientation

Leadership

Team management

Communication

Problem solving

Education

Diploma in Hotel Management

Job description

Affinity Migration Group Pty Ltd in Sydney, Australia, is seeking a Front Office Manager to oversee Front Desk and Guest Services, ensuring operational efficiency, staff engagement, and brand standards in line with Kimpton IHG True Hospitality.

You will lead shifts, coordinate guest arrivals and departures, mentor team members, manage rosters, safety procedures, and strive to maximise guest satisfaction and revenue while maintaining compliance with local regulations.