Front Desk Shift Leader: Elevate Guest Experience

Ennismore; Paris; Hybride; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Discounts on Accor network stays

Travel and gift perks

13th-month bonus

Profit-sharing

Résumé du poste

25hours Hotel Terminus Nord is seeking a Shift Leader to oversee reception shifts, supervise front desk staff, and ensure smooth cash handling. You will personalize guest experiences and keep operations running efficiently while staying calm during peak check-ins.

Fluent in French and English with hospitality training and at least 4 years at the front desk, you bring a friendly, proactive approach and knowledge of Paris to anticipate guest needs and create memorable stays.

Qualifications

• Hospitality training completed.
• 4 years of professional front desk experience.
• Fluent in French and English for international guests.
• Able to inspire colleagues and guests, Paris knowledge.

Responsabilités

• Ensure reception shifts run smoothly and manage the cash register.
• Supervise receptionists and ensure procedures are followed.
• Personalize guest stays and surprise guests with tailored touches.
• Handle guest complaints calmly with tailored solutions.
• Maintain positive motivation and team spirit.

Connaissances

Fluent in French

Fluent in English

Hospitality training

Front desk experience

Paris knowledge

Formation

Hospitality training certificate

Description du poste

25hours Hotel Terminus Nord is seeking a Shift Leader to oversee reception shifts, supervise front desk staff, and ensure smooth cash handling. You will personalize guest experiences and keep operations running efficiently while staying calm during peak check-ins.

Fluent in French and English with hospitality training and at least 4 years at the front desk, you bring a friendly, proactive approach and knowledge of Paris to anticipate guest needs and create memorable stays.