Assistant Manager - Guest Relations

Hyatt Hotels Corporation; France; Hybride; EUR 32 000 - 42 000; Plein temps

Résumé du poste

Hyatt Hotels Corporation in France seeks an Assistant Manager - Guest Relations to support the front office team and ensure guest satisfaction while upholding Hyatt brand standards.

The role emphasizes leadership, communication, and collaboration with hotel operations to meet the expectations of guests and staff; prior supervisory experience in guest relations is preferred. You will coach colleagues, resolve guest issues, and contribute to service improvements across departments.

Qualifications

• Minimum 2 years' work experience as Assistant Manager or Team Leader - Guest Relations in a hotel.
• Well-developed communication and customer relations skills.

Responsabilités

• Assist with efficient running of the Guest Relations department in line with Hyatt's corporate strategies and brand standards.
• Support the front office team in managing day-to-day operations to meet expectations of employees, guests and owners.

Connaissances

Communication skills

Customer relations

Description du poste

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Assistant Manager - Guest Relations is responsible to assist the front office team in managing the day-to-day operation.

Qualifications

Minimum 2 years' work experience as Assistant Manager or Team Leader - Guest Relations in a hotel. Well-developed communication and customer relations skills.

Grand Hyatt San Francisco | San Francisco , CA , US

Grand Hyatt Deer Valley | Park City , UT , US

Hotel Saint Augustine, Bunkhouse Hotels | Houston , TX , US