Front Office Guest Experience Specialist

Accor; Issy-les-Moulineaux; On-site; EUR 21,000 - 30,000; Full time

Job summary

Accor is seeking a Guest Service Associate - Front Office in Issy-les-Moulineaux, Île-de-France. You will greet guests, handle inquiries, and support daily reception operations to ensure exceptional service.

The role requires front office experience or a hospitality degree; freshers are welcome. You will maintain logs, coordinate with housekeeping and other departments, and uphold Accor's standards to create a memorable guest stay.

Qualifications

• Relevant Front Office experience is an asset; freshers can apply.
• Bachelor Degree / Diploma in Hotel Management would be an advantage.

Responsibilities

• Provide effective support to the team to enable them to deliver services.
• Respond to guest queries by resolving issues promptly to ensure satisfaction.
• Maintain front office logs, shift reports and ensure smooth check-in/out.
• Coordinate with other departments to resolve day-to-day operational issues.
• Adhere to procedures and standards; display proactive improvements.

Skills

Front Office

Customer Service

Communication

Education

Bachelor/Diploma in Hotel Management

Job description

Accor is seeking a Guest Service Associate - Front Office in Issy-les-Moulineaux, Île-de-France. You will greet guests, handle inquiries, and support daily reception operations to ensure exceptional service.

The role requires front office experience or a hospitality degree; freshers are welcome. You will maintain logs, coordinate with housekeeping and other departments, and uphold Accor's standards to create a memorable guest stay.