Guest Service Associate - Front Office

Accor; Issy-les-Moulineaux; On-site; EUR 21,000 - 30,000; Full time

Job summary

Accor is seeking a Guest Service Associate - Front Office in Issy-les-Moulineaux, Île-de-France. You will greet guests, handle inquiries, and support daily reception operations to ensure exceptional service.

The role requires front office experience or a hospitality degree; freshers are welcome. You will maintain logs, coordinate with housekeeping and other departments, and uphold Accor's standards to create a memorable guest stay.

Qualifications

• Relevant Front Office experience is an asset; freshers can apply.
• Bachelor Degree / Diploma in Hotel Management would be an advantage.

Responsibilities

• Provide effective support to the team to enable them to deliver services.
• Respond to guest queries by resolving issues promptly to ensure satisfaction.
• Maintain front office logs, shift reports and ensure smooth check-in/out.
• Coordinate with other departments to resolve day-to-day operational issues.
• Adhere to procedures and standards; display proactive improvements.

Skills

Front Office

Customer Service

Communication

Education

Bachelor/Diploma in Hotel Management

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

As a Guest Service Associate- Front office you will be Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints. You are required to Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.

Key Responsibilities:

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost-effective use of the resources and educate the team on the same.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

Qualifications

Your experience and skills include:

• Relevant Front Office experience is an asset fresher also can apply.
• Bachelor Degree / Diploma in Hotel Management would be an advantage.

Additional Information

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

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