Overnight Front Desk Concierge — Guest Experience

Sonder France; Paris; Sur place; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

Flexible vacation and wellness days

Annual stay credits

Equity program

Résumé du poste

Sonder France is seeking an Overnight Front Desk Hospitality Agent in Paris to welcome guests, guide them through our technology-driven experience, and ensure a seamless stay. You will handle guest interactions in person and via digital channels, resolve issues promptly, and maintain a welcoming atmosphere across properties.

The role requires flexibility for evenings, weekends, and overnight shifts, with daily property travel.

Qualifications

• Experience in hotels, restaurants, or other hospitality roles.
• Service-minded and positive attitude toward guest interaction.
• Strong problem-solving and proactive guest service.
• Excellent computer literacy and ability to switch between apps.
• Flexible to work evenings, weekends, holidays, and overnight; travel between properties.
• Reliable transportation or commuting ability; smartphone required.

Responsabilités

• Provide high-quality service and professionalism in all guest interactions, in person and via digital systems.
• Assist guests with the Sonder app and self-service features.
• Own guest issues to resolution and accommodate requests whenever possible.
• Maintain cleanliness, organization, and functionality of guest-facing and back-of-house spaces.
• Support back-of-house tasks such as housekeeping audits and inventory checks.
• Assist multiple Sonder properties within the local market as required.
• Perform administrative tasks to keep operations running smoothly and help improve the guest experience.
• In markets where applicable, set up breakfast buffet tables, serve breakfast, and comply with HACCP guidelines.

Connaissances

Guest service

Problem solving

Tech literacy

Communication skills

Reliability

Multitasking

Outils

Sonder app

Description du poste

Sonder France is seeking an Overnight Front Desk Hospitality Agent in Paris to welcome guests, guide them through our technology-driven experience, and ensure a seamless stay. You will handle guest interactions in person and via digital channels, resolve issues promptly, and maintain a welcoming atmosphere across properties.

The role requires flexibility for evenings, weekends, and overnight shifts, with daily property travel.