French-Speaking Trust & Safety Agent in Athens

Cbtalents; Laval; Sur place; EUR 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Food allowance

Career growth opportunities

24/7 well-being support

Relocation support

Résumé du poste

CBTalents is seeking a French-speaking moderator to join an international team in Athens, focusing on content moderation, customer support, and AI safety enhancements. You will review user content, handle reports, and assist with platform inquiries while maintaining high standards of professionalism.

The role requires fluency in French (C1–C2), strong English (B2), and 1–2 years in related fields, with relocation support available for the Greece-based position.

Qualifications

• French fluent (C1–C2) requirement.
• English at least B2 (C1 may be needed for specialized workflows).
• 1–2 years in customer support, content moderation, BPO, or related field preferred.
• Familiarity with online culture, social media platforms, and internet trends.
• Valid work permit in Greece or EU citizenship required.

Responsabilités

• Review and moderate user-generated content to ensure compliance with community standards and client policies.
• Investigate and take action on reports related to abuse, harassment, IP violations, and other policy breaches.
• Provide customer support via chat, email, and outbound calls for account, payment, and platform-related inquiries.
• Help improve AI safety by reviewing and classifying content, including sensitive scenarios.
• Create high-quality data and prompts to evaluate AI system performance.
• Collaborate with Trust & Safety teams to investigate complex cases and contribute to policy improvements.
• Handle sensitive content with professionalism, objectivity, and attention to detail.

Connaissances

French (C1-C2)

English (B2)

Description du poste

CBTalents is seeking a French-speaking moderator to join an international team in Athens, focusing on content moderation, customer support, and AI safety enhancements. You will review user content, handle reports, and assist with platform inquiries while maintaining high standards of professionalism.

The role requires fluency in French (C1–C2), strong English (B2), and 1–2 years in related fields, with relocation support available for the Greece-based position.