French-Speaking Moderation Agent — Live & Grow in Athens

Cbtalents; Perpignan; Sur place; EUR 20 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Food allowance

Career growth opportunities

Well-being support

Relocation support

Résumé du poste

Cbtalents is seeking a French-speaking content moderator to join an international team in Athens. You will contribute to content moderation, customer support, and AI system improvement by helping ensure safe and responsible operations aligned with standards.

Responsibilities include reviewing content, handling reports, providing support via chat, email, and calls, and helping enhance AI safety through data and prompts. Relocation support is available for this role.

Qualifications

• Proficiency in French at C1–C2 level.
• English at B2 level; C1 for some workflows.
• 1–2 years of experience in customer support, content moderation, or related field.
• Familiarity with online culture, social media platforms and internet trends.
• Valid work permit in Greece or EU citizenship required.

Responsabilités

• Review and moderate user-generated content to ensure compliance with community standards and client policies.
• Investigate and take action on reports related to abuse, harassment, IP violations, and other policy breaches.
• Provide customer support via chat, email, and outbound calls for account, payment, and platform inquiries.
• Help improve the safety and reliability of AI systems by reviewing and classifying content, including sensitive or complex scenarios.
• Create high-quality data and prompts to evaluate AI system performance.
• Collaborate with Trust & Safety teams to investigate complex cases and contribute to policy improvements.
• Handle sensitive content with professionalism, objectivity, and attention to detail.

Connaissances

French (C1–C2)

English (B2)

Customer support

Content moderation

BPO experience

Description du poste

Cbtalents is seeking a French-speaking content moderator to join an international team in Athens. You will contribute to content moderation, customer support, and AI system improvement by helping ensure safe and responsible operations aligned with standards.

Responsibilities include reviewing content, handling reports, providing support via chat, email, and calls, and helping enhance AI safety through data and prompts. Relocation support is available for this role.