French-Speaking Cybersecurity Support Specialist (Athens)

Mercier Consultancy Group; France; On-site; EUR 36,000 - 58,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Extra 13th and 14th salaries

Job summary

Mercier Consultancy Group is seeking French-speaking Cybersecurity Customer Experts to join our team in Greece. The role requires native or fluent French, English for internal training, and a willingness to relocate to Athens for a full-time on-site position.

You will act as the primary contact for French-speaking clients, delivering technical support, monitoring security, and educating users on best practices.

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• Professional fluency in English for internal training and team collaboration.
• Exceptional problem-solving skills and a high degree of technical aptitude.
• Ability to relocate to Athens for this full-time on-site position.
• Valid EU passport or right to work in Greece.

Responsibilities

• Act as the primary point of contact for French-speaking clients regarding complex cybersecurity software and security protocols.
• Provide technical support to ensure the integrity of client data and the efficacy of their digital protection suites.
• Monitor and troubleshoot potential security vulnerabilities in real-time, escalating incidents to Tier 2 technical teams when necessary.
• Educate users on security best practices to prevent unauthorized access and data breaches.
• Maintain detailed case documentation within our security management ticketing systems.
• Stay updated on the latest cybersecurity threats and industry trends to provide proactive security consultations.
• Collaborate with international security engineers to refine internal customer service and threat-response workflows.

Skills

French language

English language

Problem solving

Job description

Mercier Consultancy Group is seeking French-speaking Cybersecurity Customer Experts to join our team in Greece. The role requires native or fluent French, English for internal training, and a willingness to relocate to Athens for a full-time on-site position.

You will act as the primary contact for French-speaking clients, delivering technical support, monitoring security, and educating users on best practices.