French-Speaking Customer Expert — Relocate to Greece

Mercier Consultancy Group; France; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Professional training

Bonus scheme (13th/14th salaries)

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking French-speaking customer experts for a leading messaging app. The role requires relocation to Athens, Greece, and on-site presence, with English proficiency for international collaboration.

You will provide world-class support, resolve technical inquiries, and help maintain a safe, engaged user community while contributing to ongoing process improvements within the social media sector.

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• Strong command of English for international team communication.
• Interest in social media and digital communication trends.

Responsibilities

• Provide world-class support to users of a leading global messaging platform via chat.
• Resolve technical inquiries and account-related concerns via chat and messaging interfaces.
• Ensure user satisfaction by maintaining high standards of quality and efficiency.
• Collaborate with cross-functional teams to escalate complex issues and provide insights.
• Foster a positive and safe community environment for all users.
• Contribute to the continuous improvement of customer support processes.
• Stay updated with latest app features and platform guidelines to assist accurately.
• Relocate to Athens, Greece for this on-site position.

Skills

French language

English proficiency

Relocation ready

Customer focus

Job description

Mercier Consultancy Group is seeking French-speaking customer experts for a leading messaging app. The role requires relocation to Athens, Greece, and on-site presence, with English proficiency for international collaboration.

You will provide world-class support, resolve technical inquiries, and help maintain a safe, engaged user community while contributing to ongoing process improvements within the social media sector.