French-Speaking Cloud Workspace Support Specialist - Athens

Mercier Consultancy Group; France; On-site; EUR 28,000 - 39,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Two Extra Salaries Per Year (13th and

14th salary bonus

Fully Paid Training on the latestcloud

IT protocols

Comprehensive Health Insurance package

Fully Paid Relocation Package (flight,

transfer, and initial hotel stay

Attractive Monthly Performance Bonus

Relocation support and local intergr‑

ation assistance for those seeking

Excellent opportunities for career增长

Job summary

Mercier Consultancy Group in Athens, Greece, seeks French-speaking Customer Experts for Cloud Workspace to support a prestigious global client base. You will provide high-level technical support, troubleshoot IT issues, and deliver top-tier customer service across phone, email, and chat.

Ideal candidates are native French speakers with English proficiency, a valid EU work permit for Greece, and a passion for IT and cloud technologies.

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• Proficient in English for multinational collaboration.
• Valid EU passport or a work permit for Greece.
• Proven track record in customer service or technical support roles.
• Strong passion for the IT industry and interest in cloud computing.

Responsibilities

• Provide high-level technical support for cloud-based software environments to French-speaking enterprise clients.
• Troubleshoot complex IT infrastructure queries to ensure seamless digital workspace performance.
• Maintain understanding of cloud migration, storage, and collaboration tools within the IT industry.
• Deliver exceptional customer service through phone, email, and chat, upholding brand standards for excellence.
• Collaborate with cross-functional IT teams to resolve escalated technical issues efficiently.
• Document resolutions and contribute to the internal knowledge base for ongoing service improvements.
• Participate in continuous technical training to stay at the forefront of cloud technology trends.

Job description

Mercier Consultancy Group in Athens, Greece, seeks French-speaking Customer Experts for Cloud Workspace to support a prestigious global client base. You will provide high-level technical support, troubleshoot IT issues, and deliver top-tier customer service across phone, email, and chat.

Ideal candidates are native French speakers with English proficiency, a valid EU work permit for Greece, and a passion for IT and cloud technologies.