French-Speaking Telecom Support Specialist in Greece

Mercier Consultancy Group; France; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

13th/14th salaries

Monthly performance bonus

Fully paid training

Health insurance

Relocation package

Housing assistance

Job summary

Mercier Consultancy Group is recruiting for French-speaking Customer Experts for Salt in Greece. The role involves delivering high-quality customer support for telecommunications services from offices in Athens, with relocation assistance provided.

Ideal candidates have a background in customer service within telecom or tech support, excellent French language skills, and strong communication abilities. The position offers a competitive salary, training, and comprehensive relocation support.

Qualifications

• Fluent French spoken and written.
• Proven experience in customer service, preferably telecom or tech support.
• Strong communication and active listening skills.
• Good digital literacy and ability to multitask across systems.

Responsibilities

• Deliver exceptional customer service for Salt, addressing inquiries related to telecommunications products and services.
• Troubleshoot and resolve technical issues regarding mobile, internet, and fiber optic connectivity for French-speaking clients.
• Maintain a high level of customer satisfaction by providing accurate and timely information on billing, account management, and service upgrades.
• Act as a brand ambassador, ensuring all telecommunications service protocols are followed with precision.
• Efficiently navigate internal CRM systems to update customer data and record interaction details.
• Collaborate with cross-functional teams to identify and resolve complex connectivity or network-related concerns.
• Contribute to the continuous improvement of service delivery by providing feedback on common customer pain points.
• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Proven experience in customer service, ideally within the telecommunications industry or a technical support environment.
• Strong digital literacy and the ability to multitask across various software platforms.
• Exceptional communication and active listening skills.
• A proactive attitude towards problem-solving and a passion for working in a fast-paced environment.

Skills

French language (native/fluent)

Customer service

Communication

Digital literacy

Multitasking

Problem solving

Tools

CRM systems

Job description

Mercier Consultancy Group is recruiting for French-speaking Customer Experts for Salt in Greece. The role involves delivering high-quality customer support for telecommunications services from offices in Athens, with relocation assistance provided.

Ideal candidates have a background in customer service within telecom or tech support, excellent French language skills, and strong communication abilities. The position offers a competitive salary, training, and comprehensive relocation support.