French-Speaking Customer Support Specialist – Lisbon Relocation

FH Collective Academy; Lille; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading customer experience company is seeking French-speaking candidates for a customer support role in Portugal. The position involves managing user interactions on the Facebook platform and requires C2 level French and B1+ English proficiency. Successful candidates will receive comprehensive relocation support, including furnished accommodation and additional benefits. This role offers opportunities for career development in a multicultural environment.

Prestations

Fully furnished accommodation

Meal allowance

Private health & life insurance

Paid training

Career development opportunities

Free Portuguese language lessons

Qualifications

• C2 level command of French is essential.
• B1+ / B2 English proficiency required for internal communication.
• Experience in customer service is beneficial but not obligatory.

Responsabilités

• Support French-speaking users of Facebook via phone, email, and chat.
• Provide accurate information and troubleshoot support.
• Documenting user cases through internal systems.
• Ensure a positive user experience with empathetic communication.

Connaissances

C2 level French

B1+ / B2 English

Strong communication skills

Customer focus

Problem-solving skills

Description du poste

A leading customer experience company is seeking French-speaking candidates for a customer support role in Portugal. The position involves managing user interactions on the Facebook platform and requires C2 level French and B1+ English proficiency. Successful candidates will receive comprehensive relocation support, including furnished accommodation and additional benefits. This role offers opportunities for career development in a multicultural environment.