French Customer Support Specialist - Onsite Health Insurance

BlueView Talent; Marseille; Presencial; EUR 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health and Life Insurance

Relocation Package

Onsite Work

Resumo da oferta

BlueView Talent is seeking a Customer Specialist to serve as a key contact for customers, delivering professional support across orders, accounts, products, services, and general inquiries. You will communicate via phone, email, chat, and digital platforms, identifying needs and guiding customers through processes to ensure a positive experience.

The role emphasizes strong communication, analytical thinking, and eagerness to learn within the Travel field, with onsite collaboration and

Qualificações

• Strong analytical, creative, and communication abilities.

Responsabilidades

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Conhecimentos

Analytical thinking

Creativity

Communication skills

Descrição da oferta de emprego

BlueView Talent is seeking a Customer Specialist to serve as a key contact for customers, delivering professional support across orders, accounts, products, services, and general inquiries. You will communicate via phone, email, chat, and digital platforms, identifying needs and guiding customers through processes to ensure a positive experience.

The role emphasizes strong communication, analytical thinking, and eagerness to learn within the Travel field, with onsite collaboration and