French Customer Specialist - Travel Support & Growth

BlueView Talent; Roubaix; Sur place; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Health and life insurance

Relocation package

Onsite work

Résumé du poste

BlueView Talent in Roubaix, France, is seeking a Customer Specialist to be the first point of contact, delivering professional support across inquiries, orders, accounts, products and services.

You will communicate via phone, email, chat and other digital channels, understand needs, provide accurate information, resolve issues, and work with internal teams to improve service quality. Fluency in French and English required; relocation assistance offered.

Qualifications

• Fluent in French (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field.

Responsabilités

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Connaissances

Customer service

Multichannel support

Analytical thinking

Communication skills

Description du poste

BlueView Talent in Roubaix, France, is seeking a Customer Specialist to be the first point of contact, delivering professional support across inquiries, orders, accounts, products and services.

You will communicate via phone, email, chat and other digital channels, understand needs, provide accurate information, resolve issues, and work with internal teams to improve service quality. Fluency in French and English required; relocation assistance offered.