French Customer Specialist - Relocation & Health Benefits

BlueView Talent; Lille; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation package

Onsite work

Job summary

BlueView Talent is seeking a Customer Specialist in Lille to deliver professional support across orders, accounts, products and services. You will handle inquiries via phone, email, chat, and other channels, and ensure accurate documentation of interactions.

The role emphasizes proactive problem solving, effective communication, and ongoing knowledge of offerings, with relocation support and onsite collaboration in an international team.

Qualifications

• Fluent in French (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency
• Strong analytical, creative, and communication abilities
• Proactive, detail-oriented and eager to learn in Travel

Responsibilities

• Deliver professional customer support through phone, email, chat and digital channels.
• Assist customers with questions regarding orders, accounts, products and services.
• Identify customer needs and provide clear, accurate information.
• Handle questions, complaints and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products and services.
• Document interactions, requests and resolutions in internal systems.
• Collaborate with internal departments to resolve issues efficiently.
• Identify recurring issues and share feedback for improvements.
• Maintain up-to-date knowledge of products and policies through training.

Skills

Analytical thinking

Creative thinking

Communication skills

Job description

BlueView Talent is seeking a Customer Specialist in Lille to deliver professional support across orders, accounts, products and services. You will handle inquiries via phone, email, chat, and other channels, and ensure accurate documentation of interactions.

The role emphasizes proactive problem solving, effective communication, and ongoing knowledge of offerings, with relocation support and onsite collaboration in an international team.