French-Speaking Customer Account Specialist | Hybrid

Partner in Pet Food NL; Paris; Hybrid; EUR 37,000 - 52,000; Full time

Benefits offered by this job

Hybrid working – up to 2 days home per

13 additional days off per year

Monthly sports & wellbeing allowance

€200 home-office equipment allowance

Regular after-work events and team get

An international and collaborative env

Job summary

Partner in Pet Food NL, the French and Iberia subsidiary, seeks a Customer Account Specialist to join an international team in Paris. You will manage orders end-to-end, coordinate with internal teams, handle inquiries, and drive improvements in service levels and efficiency.

You will work in a hybrid setup with a focus on accuracy, data quality, and proactive customer service across ERP-enabled processes.

Qualifications

• University degree or equivalent experience in business/admin, supply chain or related field, 2–4 years.
• Fluent French and English, both written and spoken.
• Proficient in ERP systems and Microsoft Excel.
• Analytical, organized, proactive with strong communication.

Responsibilities

• Manage customer orders from receipt through delivery end-to-end.
• Coordinate with production, logistics, planning and IT to resolve issues.
• Primary contact for customers on daily order management and inquiries.
• Handle complaints with timely follow-up and resolution tracking.
• Support onboarding of new customers, including master data and EDI topics.
• Prepare regular customer reports on order status and KPIs.
• Identify opportunities to improve service levels and efficiency.
• Maintain accurate customer communications and master data.

Skills

Fluent French

Fluent English

ERP experience

Microsoft Excel

Analytical skills

Communication skills

Team player

Independent work

Education

University degree or equal level by experience

Tools

ERP systems

Microsoft Excel

Job description

Partner in Pet Food NL, the French and Iberia subsidiary, seeks a Customer Account Specialist to join an international team in Paris. You will manage orders end-to-end, coordinate with internal teams, handle inquiries, and drive improvements in service levels and efficiency.

You will work in a hybrid setup with a focus on accuracy, data quality, and proactive customer service across ERP-enabled processes.