French Customer Specialist — Travel Support (Onsite)

BlueView Talent; Roubaix; Sur place; EUR 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Health insurance

Life insurance

Relocation package

Onsite work

Résumé du poste

BlueView Talent is seeking a Customer Specialist in Roubaix to be the first point of contact for customers across inquiries, orders, accounts, products, and services. You will deliver professional, personalized support via phone, email, chat, and other channels to ensure a smooth experience from start to resolution.

You will gather customer needs, provide accurate information, document interactions in internal systems, and collaborate with internal teams to resolve issues quickly.

Qualifications

• Language requirement: French C1/C2 and English B2.
• Strong analytical, creative, and communication abilities.
• Mindset: professional, detail-oriented, proactive, eager to learn in Travel field.

Responsabilités

• Provide friendly, professional customer support via phone, email, chat, and digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear information.
• Handle questions and complaints efficiently while staying customer-focused.
• Support customers in navigating processes, platforms, products, and services.
• Record customer interactions and resolutions in internal systems.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Identify recurring concerns and provide feedback to improve processes.
• Stay up to date with products, services, policies and procedures through training.

Connaissances

French language (C1/C2)

English (B2)

Analytical skills

Creative thinking

Communication abilities

Proactive mindset

Description du poste

BlueView Talent is seeking a Customer Specialist in Roubaix to be the first point of contact for customers across inquiries, orders, accounts, products, and services. You will deliver professional, personalized support via phone, email, chat, and other channels to ensure a smooth experience from start to resolution.

You will gather customer needs, provide accurate information, document interactions in internal systems, and collaborate with internal teams to resolve issues quickly.