Freelance On-Site Desktop Support — Lyon | Laptop & Training

H-Tech Supports; Lyon; On-site; EUR 58,000 - 94,000; Full time

Benefits offered by this job

Career Training

Company laptop

Job summary

H-Tech Supports in Lyon is seeking a Desktop Support Specialist to work on-site on a 12-month freelance contract. You will engage in a 40-hour work week, resolving hardware, software, and application issues while documenting steps in ticketing systems to ensure smooth customer resolution.

The role requires experience in helpdesk and desktop support environments, strong troubleshooting skills, and the ability to handle inbound technical queries effectively.

Qualifications

• Experience in helpdesk and desktop support environments.
• Strong troubleshooting capabilities.
• Ability to manage inbound technical queries while maintaining consistency.
• On-site work in Lyon for a 12-month freelance contract.

Responsibilities

• Resolve hardware, software, and application issues.
• Document troubleshooting steps in ticketing systems.
• Facilitate customer resolution and follow-up.
• Manage ticketing workflows across assigned shifts.

Skills

Helpdesk

Desktop support

Troubleshooting

Ticketing

Customer service

Tools

Ticketing systems

Job description

H-Tech Supports in Lyon is seeking a Desktop Support Specialist to work on-site on a 12-month freelance contract. You will engage in a 40-hour work week, resolving hardware, software, and application issues while documenting steps in ticketing systems to ensure smooth customer resolution.

The role requires experience in helpdesk and desktop support environments, strong troubleshooting skills, and the ability to handle inbound technical queries effectively.