Desktop Support Specialist

H-Tech Supports; Lyon; On-site; EUR 58,000 - 94,000; Full time

Benefits offered by this job

Career Training

Company laptop

Job summary

H-Tech Supports in Lyon is seeking a Desktop Support Specialist to work on-site on a 12-month freelance contract. You will engage in a 40-hour work week, resolving hardware, software, and application issues while documenting steps in ticketing systems to ensure smooth customer resolution.

The role requires experience in helpdesk and desktop support environments, strong troubleshooting skills, and the ability to handle inbound technical queries effectively.

Qualifications

• Experience in helpdesk and desktop support environments.
• Strong troubleshooting capabilities.
• Ability to manage inbound technical queries while maintaining consistency.
• On-site work in Lyon for a 12-month freelance contract.

Responsibilities

• Resolve hardware, software, and application issues.
• Document troubleshooting steps in ticketing systems.
• Facilitate customer resolution and follow-up.
• Manage ticketing workflows across assigned shifts.

Skills

Helpdesk

Desktop support

Troubleshooting

Ticketing

Customer service

Tools

Ticketing systems

Job description

About H-Tech Supports

Founded in 2013, H-Tech Supports has grown organically year on year to provide technology services in over 50 countries. We help clients navigate digital transformation, combining industry knowledge with quality service to keep operations running and advance technological capabilities through our own engineers and approved service partners.

What you will do

As a Desktop Support Specialist based on-site in Lyon, you will engage in a 40-hour work week on a 12-month freelance contract. Your initial months will involve resolving hardware, software, and application issues, documenting troubleshooting steps in ticketing systems, and facilitating customer resolution.

What the role requires

This self-employed position requires experience in helpdesk and desktop support environments, strong troubleshooting capabilities, and the ability to manage inbound technical queries effectively while maintaining operational consistency.

Your first months at H-Tech Supports

You will have taken on daily technical support duties, resolved diverse hardware and software challenges, and successfully managed ticketing workflows across your assigned shifts. Most candidates who match the core requirements will find a strong fit here, so we encourage you to apply even if you do not check every single box.

Compensation

The pay rate for this freelance contract is EUR 28-45 per hour.

Benefits

You will receive Career Training to support your ongoing professional development. A Company laptop is provided for your daily work.