Desktop Support Specialist

Academic Key; Lyon; Hybrid; EUR 39,000 - 62,000; Full time

Benefits offered by this job

Career Training

Company laptop

Job summary

H-Tech Supports in Lyon is seeking a Desktop Support Specialist for an on-site, 40-hour week, 12-month freelance contract.

You will resolve hardware, software, and application issues, document steps, and facilitate customer resolution. This self-employed role requires prior helpdesk experience and strong troubleshooting across ticketing workflows.

Qualifications

• Experience in helpdesk and desktop support environments.
• Strong troubleshooting capabilities.
• Ability to manage inbound technical queries and ticketing workflows.

Responsibilities

• Resolve hardware, software, and application issues on-site.
• Document troubleshooting steps in ticketing systems.
• Facilitate customer resolution during shifts.

Skills

Helpdesk experience

Desktop support

Troubleshooting

Ticketing systems

Job description

# Desktop Support Specialist**H-Tech Supports** · LyonAbroad Lyon◷ Self-employed/freelance (auto-entrepreneur/indépendant) free✓ Link validatedAbout H-Tech Supports Founded in 2013, H-Tech Supports has grown organically year on year to provide technology services in over 50 countries. We help clients navigate digital transformation, combining industry knowledge with quality service to keep operations running and advance technological capabilities through our own engineers and approved service partners. What you will do As a Desktop Support Specialist based on-site in Lyon, you will engage in a 40-hour work week on a 12-month freelance contract. Your initial months will involve resolving hardware, software, and application issues, documenting troubleshooting steps in ticketing systems, and facilitating customer resolution. What the role requires This self-employed position requires experience in helpdesk and desktop support environments, strong troubleshooting capabilities, and the ability to manage inbound technical queries effectively while maintaining operational consistency. Your first months at H-Tech Supports You will have taken on daily technical support duties, resolved diverse hardware and software challenges, and successfully managed ticketing workflows across your assigned shifts. Most candidates who match the core requirements will find a strong fit here, so we encourage you to apply even if you do not check every single box. Compensation The pay rate for this freelance contract is EUR 28–45 per hour. Benefits You will receive Career Training to support your ongoing professional development. A Company laptop is provided for your daily work. Find more English Speaking Jobs in France on Arbeitnow