Founding Account Leader — Build & Scale Customer Success

Topo (YC W24); Paris; On-site; EUR 120,000 - 170,000; Full time

Job summary

Topo (YC W24) is seeking a founding-level Head of Account Management to own the customer experience end-to-end in Paris (in-office). You will take over an establised but founder-led function, shape how Topo retains and grows its customers, and build scalable processes with AI support as the company scales into enterprise accounts.

You will manage key relationships with revenue leaders at B2B clients (CROs, VP Sales, RevOps) across France and international markets, and you will lead an early AM

Qualifications

• 5+ years in Account Management or Customer Success in a tech environment.
• Experience building or taking over a function from scratch.
• Comfort with structuring processes and integrating AI.
• Strong obsession with customer satisfaction and growth.

Responsibilities

• Drive retention and expansion: renewals and upsell via licences and usage (credits).
• Own account health metrics with Customer Ops Manager.
• Build processes and automation ahead of future hires.

Skills

Account management

Customer success

AI-driven processes

Process design

Bilingual: French/English

Job description

Topo (YC W24) is seeking a founding-level Head of Account Management to own the customer experience end-to-end in Paris (in-office). You will take over an establised but founder-led function, shape how Topo retains and grows its customers, and build scalable processes with AI support as the company scales into enterprise accounts.

You will manage key relationships with revenue leaders at B2B clients (CROs, VP Sales, RevOps) across France and international markets, and you will lead an early AM