Founding Account Manager / Head of Account Management

Topo (YC W24); Paris; On-site; EUR 120,000 - 170,000; Full time

Job summary

Topo (YC W24) is seeking a founding-level Head of Account Management to own the customer experience end-to-end in Paris (in-office). You will take over an establised but founder-led function, shape how Topo retains and grows its customers, and build scalable processes with AI support as the company scales into enterprise accounts.

You will manage key relationships with revenue leaders at B2B clients (CROs, VP Sales, RevOps) across France and international markets, and you will lead an early AM

Qualifications

• 5+ years in Account Management or Customer Success in a tech environment.
• Experience building or taking over a function from scratch.
• Comfort with structuring processes and integrating AI.
• Strong obsession with customer satisfaction and growth.

Responsibilities

• Drive retention and expansion: renewals and upsell via licences and usage (credits).
• Own account health metrics with Customer Ops Manager.
• Build processes and automation ahead of future hires.

Skills

Account management

Customer success

AI-driven processes

Process design

Bilingual: French/English

Job description

Founding Account Manager / Head of Account Management

Paris, in office

Reporting to the CEO

About Topo

Topo (YC W24) is an all-in-one AI sales platform for outbound.

Signals, lists, enrichment, multichannel sequences and prioritization, with an AI agent that knows your company's context working alongside every rep.

We pair the platform with forward deployed outbound experts who implement, coach and run outbound for our customers.

We are an AI native company.

We build with AI, we sell AI, and we expect everyone on the team to work that way.

Why this role

Customer relationships have been at the core of Topo since day one.

Until now, this role was carried by one of the cofounders and a founding team member. Both are moving on to new responsibilities inside the company.

This is the first time Account Management at Topo won't be founder-led.

We need the person who will take it over and build the function from scratch.

The company is scaling and enterprise accounts are coming in.

This is a strategic hire.

You will own the entire customer experience and shape how Topo retains and grows its customers for years to come.

Our customers

• B2B companies from 50 to 1,000 employees
• Your contacts: revenue leaders (CRO, VP Sales, RevOps)
• 50% France, 50% international (US, UK, Nordics)

Your 3 missions

• Drive retention and expansion: renewals and upsell, through licences and usage (credits)
• Own account health and customer success metrics, with Lorenzo (Customer Ops Manager)
• Build the processes and automation of the team, ahead of the next hires

The trajectory

First 6 months: hands-on AM on the full portfolio.

Then you hire and lead a small team (AM + CSM) and own the customer experience end to end.

Who you are

• 5+ years in Account Management or Customer Success in a tech environment, with real experience to bring to the table
• A doer, a builder, a hustler: you love starting from scratch and getting your hands dirty
• Comfortable structuring processes and building them with AI in mind
• You're obsessed with customer satisfaction
• Ambitious. You want to build something, not maintain it
• Fluent in French and English
• You've been an SDR, so you know what our customers do every day
• You've been a founder, even on a small project
• You've been a founding team member before
• You want to take on an entrepreneurial project

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