Gouvernant(e)

Mandarin Oriental Hotel Group Limited; Paris; Sur place; EUR 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

13th month salary

Transport reimbursement

Mutual insurance

Résumé du poste

Mandarin Oriental Paris is seeking a Housekeeping Supervisor to oversee the daily operations of the housekeeping department, ensuring that all areas meet the highest standards of cleanliness and guest comfort. You will supervise a team to deliver a flawless and memorable experience for every guest.

The ideal candidate has strong leadership, exceptional attention to detail, and excellent communication in French and English.

Qualifications

• Minimum of 2 years’ experience in a similar position in a luxury hotel or hospitality environment.
• Strong leadership and supervisory skills, with the ability to motivate and manage a team.
• Exceptional attention to detail and a commitment to maintaining high standards of cleanliness.
• Strong organizational and time management skills, with the ability to manage multiple tasks efficiently.
• Excellent communication skills and the ability to interact with both guests and colleagues.
• Fluent in French and English (written and spoken); additional languages are a plus.

Responsabilités

• Supervise and coordinate the activities of the housekeeping team to ensure cleanliness and quality standards are met.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure they meet the hotel’s standards.
• Assist in training and developing housekeeping staff to ensure high performance and adherence to company standards.
• Provide leadership and motivation to the team, ensuring efficiency and a positive work environment.
• Ensure all guest rooms and public areas are cleaned and maintained to the highest standard, including replenishing amenities and linens.
• Respond to guest requests or complaints regarding housekeeping services promptly and professionally.
• Monitor and maintain the inventory of cleaning supplies, linens, and other housekeeping materials, ensuring stock levels are adequate.
• Assist in scheduling staff shifts and coordinating resources to meet daily operational needs.
• Ensure compliance with health and safety standards and hotel policies.
• Liaise with other departments to ensure seamless service delivery.

Connaissances

Leadership

Attention to detail

Organizational skills

Communication skills

Fluent in French and English

Description du poste

MANDARIN ORIENTAL PARIS is looking for an Housekeeping Supervisor to join our Housekeeping team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the Role:

As Housekeeping Supervisor at Mandarin Oriental Paris, you will be responsible for overseeing the daily operations of the housekeeping department, ensuring that all areas of the hotel meet the highest standards of cleanliness and hygiene. You will supervise a team of housekeeping staff and ensure that each guest enjoys a flawless and memorable experience.

As Housekeeping Supervisor, you will be responsible for the following duties:

• Supervise and coordinate the activities of the housekeeping team to ensure cleanliness and quality standards are met.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure they meet the hotel’s standards.
• Assist in training and developing housekeeping staff to ensure high performance and adherence to company standards.
• Provide leadership and motivation to the team, ensuring efficiency and a positive work environment.
• Ensure all guest rooms and public areas are cleaned and maintained to the highest standard, including replenishing amenities and linens.
• Respond to guest requests or complaints regarding housekeeping services promptly and professionally.
• Monitor and maintain the inventory of cleaning supplies, linens, and other housekeeping materials, ensuring stock levels are adequate.
• Assist in scheduling staff shifts and coordinating resources to meet daily operational needs.
• Ensure compliance with health and safety standards and hotel policies.
• Liaise with other departments to ensure seamless service delivery.

As Housekeeping Supervisor, We Expect From You:

• Minimum of 2 years’ experience in a similar position in a luxury hotel or hospitality environment.
• Strong leadership and supervisory skills, with the ability to motivate and manage a team.
• Exceptional attention to detail and a commitment to maintaining high standards of cleanliness.
• Strong organizational and time management skills, with the ability to manage multiple tasks efficiently.
• Excellent communication skills and the ability to interact with both guests and colleagues.
• Fluent in French and English (written and spoken); additional languages are a plus.
• Knowledge of housekeeping procedures, cleaning materials, and equipment.
• Ability to work in a fast-paced environment while maintaining professionalism.

Our Commitment to You:

• Learning & Development: Your growth is important to us. We offer tailored learning and development opportunities to help you grow in your career.
• MOstay: As a member of the #MOfamily, enjoy complimentary nights at our properties worldwide and attractive rates for your loved ones.
• Health & Wellbeing: We prioritize your work-life balance and offer a variety of health benefits and wellness programs globally.
• Retirement Plans: We offer retirement plans that grow with your service and role.

Local Benefits:

• 13th month salary (after 4 months’ seniority in the first year).
• 100% reimbursement for public transport.
• 60% coverage of mutual insurance costs.

"This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris."