Customer Success Specialist – B2C

Jobtailor; Paris; Sur place; EUR 24 000 - 30 000; Plein temps

Résumé du poste

Jobtailor in Paris is seeking a customer support specialist to manage individual energy contract needs via phone, email, or social media. You will monitor consumption, review contracts, and resolve issues to improve service quality.

You will work with a team to identify opportunities for process improvements and participate in training initiatives while maintaining accurate billing explanations and timely payments.

Qualifications

• Be autonomous and accountable, and see tasks through to completion.
• Be customer-experience-focused and solution-oriented.
• Have excellent spoken and written French skills.
• Be able to hold a conversation in English.
• Enjoy and know how to work effectively as part of a team.
• Be able to handle pressure while remaining rigorous and organized.
• Be curious and comfortable working with bills and figures.
• Be authentic, friendly, and positive.

Responsabilités

• Represent the brand and respond to the needs of individual customers by phone, email, or social media.
• Support customers in monitoring and reducing their energy consumption.
• Proactively review contracts and resolve any issues.
• Identify and analyze opportunities to improve the service and working methods.
• Contribute to the team's development and growth through operational, recruitment, and training initiatives.
• Manage a portfolio of individual customers and support them with their energy contracts.
• Handle contract activation, consumption monitoring, explanations of bills and monthly payments, payments and social assistance, as well as relocations.
• Explain the specific features of the energy market and renewable energy.

Connaissances

Autonomy

Accountability

Team Collaboration

Pressure Management

Curiosity

French Communication

English Conversation

Energy Contract Knowledge

Customer Experience

Description du poste

• Represent the brand and respond to the needs of individual customers by phone, email, or social media


• Support customers in monitoring and reducing their energy consumption


• Proactively review contracts and resolve any issues


• Identify and analyze opportunities to improve the service and working methods


• Contribute to the team's development and growth through operational, recruitment, and training initiatives


• Manage a portfolio of individual customers and support them with their energy contracts


• Handle contract activation, consumption monitoring, explanations of bills and monthly payments, payments and social assistance, as well as relocations


• Explain the specific features of the energy market and renewable energy

Requirements

• Be autonomous and accountable, and see tasks through to completion


• Be customer-experience-focused and solution-oriented


• Have excellent spoken and written French skills


• Be able to hold a conversation in English


• Enjoy and know how to work effectively as part of a team


• Be able to handle pressure while remaining rigorous and organized


• Be curious and comfortable working with bills and figures


• Be authentic, friendly, and positive

Core Competencies

Demonstrates strong customer service skills by effectively managing individual customer portfolios and providing support for energy contracts. Proficient in analyzing service opportunities and contributing to team development through training and operational initiatives.

Highest-signal resume keywords

• Customer Experience Focus


• Fluent French Communication


• English Conversation Skills


• Contract Management


• Energy Market Knowledge

Hard Skills

• Contract Activation


• Consumption Monitoring


• Bill Explanation


• Payment Processing


• Social Assistance Handling

Soft Skills

• Autonomy


• Accountability


• Team Collaboration


• Pressure Management


• Curiosity

Industry Keywords

• Energy Consumption


• Renewable Energy


• Customer Support


• Operational Improvement


• Recruitment Initiatives