Finnish Speaking Customer Support for Banking

Patrique Mercier Recruitment FR; France; Vor Ort; EUR 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid培训

Fully Paid Relocation Package ( flight

Free Greek Lessons, discounts andother

Zusammenfassung

Patrique Mercier Recruitment FR is seeking a Finnish-speaking Customer Support Representative for the Banking sector in France. You will deliver high-quality support via phone, email and chat, handling inquiries and guiding customers through banking products and services.

The role requires Finnish and English fluency, prior customer support experience in finance, strong communication, and CRM proficiency. You may work flexible hours to meet client needs, with comprehensive training and

Qualifikationen

• Fluency in Finnish and English, both written and spoken.
• Previous experience in customer support, preferably in banking or financial services.
• Strong communication and interpersonal skills focused on client needs.
• Detail-oriented with excellent organizational abilities.
• Proficient in using CRM software and standard office applications.
• Willingness to work flexible hours, including evenings and weekends if required.

Aufgaben

• Provide top-notch customer support to Finnish-speaking clients via phone, email, and chat.
• Assist customers with account inquiries, transactions, and general banking questions.
• Resolve customer complaints and ensure proper follow-up to enhance satisfaction.
• Document customer interactions accurately and manage inquiries promptly.
• Collaborate with internal teams to address needs and improve service quality.
• Educate customers on banking procedures, products, and services.
• Gather customer feedback to contribute to service improvements.

Kenntnisse

Finnish language

English language

Customer service

CRM software

Problem solving

Organizational skills

Tools

CRM software

Jobbeschreibung

Patrique Mercier Recruitment FR is passionate about connecting skilled professionals with exceptional career opportunities. We are currently looking for a Finnish Speaking Customer Support Representative for the Banking sector. This role is ideal for individuals who are enthusiastic about providing outstanding service to clients in the financial industry.

Responsibilities

• Provide top-notch customer support to Finnish-speaking clients regarding banking products and services through phone, email, and chat.
• Assist customers with account inquiries, transaction issues, and general banking questions.
• Effectively resolve customer complaints and ensure proper follow-up to enhance client satisfaction.
• Document customer interactions accurately and manage inquiries in a timely manner.
• Collaborate with internal teams to address customer needs and improve service quality.
• Educate customers on banking procedures, products, and services available to them.
• Gather customer feedback to contribute to the continuous improvement of customer service processes.

• Fluency in Finnish and English, both written and spoken.
• Previous experience in customer support, particularly in the banking or financial services sector.
• Strong communication and interpersonal skills with a focus on client needs.
• Detail-oriented with excellent organizational abilities.
• Proficient in using customer relationship management (CRM) software and standard office applications.
• Strong problem-solving skills and a proactive approach to customer assistance.
• Willingness to work flexible hours, including evenings and weekends if required.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks