Remote French-Speaking Customer Support Specialist

Cross Border Talents; Paris; À distance; EUR 1 100 - 15 000; Plein temps

Avantages offerts par ce poste

Relocation assistance

Training & career development

Flexible working conditions

International environment

Vibrant workplace culture

Résumé du poste

Cross Border Talents is seeking a Remote French-speaking Customer Service Representative to support a global community from Athens, Greece. You will handle user inquiries with empathy, resolve issues, and ensure compliance with Terms of Use while collaborating with the international team.

The role includes relocation assistance for Greece, ongoing training, flexible scheduling, and a vibrant, supportive culture that rewards problem-solving and data-driven improvements.

Qualifications

• Excellent communication and empathetic problem solving to support users.
• Ability to analyze data and identify trends to improve workflows.
• Familiarity with community standards; training provided.

Responsabilités

• Provide empathetic, accurate, and timely support to users.
• Stay informed about products and community standards to offer effective solutions.
• Make thoughtful decisions while advocating for the community's best interests.
• Investigate and resolve user issues, including account support requests and abuse reports.
• Respond to inquiries with speed, quality, and empathy.
• Use market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and elevate complex issues to the global team when necessary.

Connaissances

Interpersonal skills

French (C2)

English (B2)

Empathy

Problem solving

Attention to detail

Data analysis

Description du poste

Cross Border Talents is seeking a Remote French-speaking Customer Service Representative to support a global community from Athens, Greece. You will handle user inquiries with empathy, resolve issues, and ensure compliance with Terms of Use while collaborating with the international team.

The role includes relocation assistance for Greece, ongoing training, flexible scheduling, and a vibrant, supportive culture that rewards problem-solving and data-driven improvements.