Custumer Service

CB Talents SP; Franconville; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Relocation package to Greece

Temporary accommodation

Housing search support

Private health insurance

Career development

International and multicultural work环境

Job summary

CB Talents SP is hiring a customer support agent to handle inbound interactions in French, with English as a secondary language. You will assist with product usage, basic troubleshooting, orders, deliveries, returns, and general inquiries, ensuring a high-quality customer experience.

Relocation to Greece is offered with accommodation support, competitive salary and onboarding. Join a multicultural team in a modern office and help maintain excellent KPIs while collaborating with internal teams.

Qualifications

• Native or near-native French (C1/C2)
• English proficiency (B2 or higher)
• Strong communication and problem-solving skills
• Customer-focused with attention to detail
• Able to work in a fast-paced, multicultural environment
• Basic computer literacy and CRM familiarity
• Previous customer support experience is a plus, not required

Responsibilities

• Handle inbound customer interactions via phone, email, and chat in French
• Provide product usage and basic troubleshooting support
• Assist with orders, deliveries, returns, and general inquiries
• Deliver after-sales and account-related support
• Document interactions accurately in internal systems
• Meet defined quality, productivity, and customer satisfaction KPIs
• Escalate complex cases and follow resolution procedures
• Collaborate with internal teams to ensure smooth service delivery

Skills

French proficiency (C1/C2)

English (B2+)

Communication skills

Problem solving

Customer focus

Attention to detail

Multicultural environment

CRM tools familiarity

Tools

CRM software

Job description

• Handle inbound customer interactions via phone, email, and/or chat in French

Provide support related to:

Product usage & basic troubleshooting

Orders, deliveries, returns, and general inquiries

After-sales and account-related support

Ensure a high-quality customer experience

Accurately document interactions in internal systems

Meet defined quality, productivity, and customer satisfaction KPIs

Escalate complex cases when needed and follow resolution procedures

Collaborate with internal teams to ensure smooth service delivery

What We’re Looking For

Native or near-native French (C1/C2)

Good command of English (B2 or higher)

Strong communication and problem-solving skills

Customer-focused attitude with attention to detail

Ability to work in a fast-paced, multicultural environment

Basic computer literacy and comfort with CRM tools

Previous customer support experience is an advantage, not a requirement

What We Offer

Relocation package (for candidates relocating to Greece):

Temporary accommodation on arrival

Support with housing search and local administration

Competitive salary and performance-based bonuses

Paid training and onboarding

Private health insurance

International and multicultural work environment

Career development and internal mobility opportunities

Modern office facilities

Life in Athens

Sunny climate and Mediterranean lifestyle

Lower cost of living compared to other major European cities