Swedish Speaking Mobile Support Specialist

Patrique Mercier Recruitment FR; France; Sur place; EUR 34 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance bonus

Training provided

Relocation package

Health insurance

Private health insurance

Two extra salaries/year

Résumé du poste

Patrique Mercier Recruitment FR is seeking a Swedish Speaking Mobile Support Specialist to assist Swedish-speaking clients with mobile device queries and technical challenges. You will provide support via phone, email, and chat, troubleshoot issues, and document resolutions in the CRM system.

The role requires strong communication, diagnostic skills, and the ability to work remotely. A background in mobile support is desirable, and relocation and training benefits are included where applicable.

Qualifications

• Fluent in Swedish and English, with strong communication skills.
• Experience in mobile support or technical support is desirable.
• Excellent diagnostic and troubleshooting skills for mobile devices.
• Outstanding customer service abilities and clear communication with diverse clients.
• Familiarity with mobile apps and relevant support tools is a plus.
• Ability to work independently in a remote setting and stay professionally engaged.

Responsabilités

• Provide professional support to Swedish-speaking customers via phone, email, and chat regarding mobile device inquiries.
• Troubleshoot and resolve issues related to mobile apps, connectivity, and device configurations.
• Guide customers in optimizing their use of mobile devices and offer tailored solutions.
• Document all interactions and solutions in the CRM system.
• Escalate complex issues to technical teams and improve support processes.
• Follow up with customers to ensure concerns are resolved and satisfaction is achieved.
• Stay informed about mobile technology trends to enhance support capabilities.

Connaissances

Swedish language

English language

Customer support

Mobile devices

Outils

CRM system

Description du poste

Patrique Mercier Recruitment FR is pleased to present an exciting opportunity for a Swedish Speaking Mobile Support Specialist. This position is designed for those who are enthusiastic about mobile technology and committed to delivering top-notch customer service. In this role, you will assist Swedish-speaking clients with their mobile device queries and technical challenges, helping to ensure a seamless customer experience.

Responsibilities

• Provide professional support to Swedish-speaking customers via phone, email, and chat regarding mobile device-related inquiries.
• Troubleshoot and resolve various technical issues related to mobile applications, connectivity, and device configurations.
• Guide customers in optimizing their use of mobile devices, offering tailored solutions based on individual needs.
• Document all support interactions and solutions in the customer relationship management (CRM) system.
• Collaborate with technical teams to ***escalate*** complex issues and improve overall support processes.
• Follow up with customers to ensure all concerns are resolved and confirm satisfaction with the provided support.
• Remain informed about the latest trends in mobile technology to enhance your support capabilities.

• Fluency in Swedish and English, with strong verbal and written communication skills.
• Prior experience in mobile support or technical support is desirable.
• Excellent diagnostic and troubleshooting skills, specifically concerning mobile devices.
• Outstanding customer service abilities, with a focus on effective communication with a diverse clientele.
• Familiarity with mobile applications and relevant support tools is a significant benefit.
• Capability to work independently and efficiently in a remote work setting.
• A genuine interest in technology and a commitment to ongoing professional development in the mobile industry.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...