Field IT Support/ IT Support

Talantir; Thann; On-site; EUR 30,000 - 42,000; Full time

Job summary

Talantir is seeking a Field IT Support specialist in France to manage end-user computing and deskside support. You will handle OS installations, patches, remote diagnostics, and device imaging across sites.

You'll work with SCCM/Ivanti/Intune, maintain ITIL-aligned processes, and coordinate with Facilities for room devices and non-network gear. Fluency in English is essential; French is a plus.

Qualifications

• Experience in IT Service Management and End User Computing.
• Strong desktop support and networking skills.
• Knowledge of ITIL lifecycle and asset management.
• Experience with device provisioning and imaging workflows.

Responsibilities

• Manage ITSM operations for End User Computing and Deskside support.
• Deployments using SCCM/Ivanti/Intune and OS installations.
• Patch management and software packaging troubleshooting.
• Support conference room devices and coordination with Facilities.
• Ensure workstations have antivirus and Windows patches up-to-date.
• Remote support via RDP, Ivanti, ILO, IP phones; printer troubleshooting.
• Communicate with stakeholders and maintain ITIL-aligned processes.
• Manage asset inventory, laptop reclamation, imaging, and lifecycle.
• Oversee mobile devices, docking stations, and peripherals.
• Perform housekeeping: space reclamation, profile archiving, software installs.

Skills

ITSM operations

End User Computing

Deskside support

Desktop support

Network troubleshooting

SCCM/Ivanti/Intune

OS installation

Patches & deployments

Conference room devices

Antivirus & patches

Remote support tools

Printer troubleshooting

Customer service

Stakeholder communication

ITIL framework

Asset inventory management

Laptop lifecycle management

Mobile device management

Housekeeping & space reclamation

Tools

SCCM

Ivanti

Intune

Job description

New Opportunity – Field IT Support/ IT Support

Location: France

Duration: 12 Months - extendable

Shift: 9 hours

SOW:

• Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.
• High Level understanding of the Desktop Support technology areas and understanding across infrastructure components.
• Ability to assemble and re‑seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards.
• Capable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans.
• Network understanding & troubleshooting skills.
• Experience in usage of SCCM/Ivanti/Intune for deployments and installations.
• Experience in OS installation, handling OS related issues and troubleshooting of issues.
• Experience in patches and package installation & troubleshooting.
• Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co‑ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors.
• Ensure all the workstations are updated with latest Anti‑Virus, patches, Windows patches & feature packs etc.
• Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.
• Ability to trouble shoot printer issues and file restorations etc.
• Customer service focused; ability to manage key stakeholders in positive, poised and effective manner.
• Proven experience effectively communicating issues/challenges and solutions to the business.
• Strong understanding and demonstrated experience working within the Managed Service Operation.
• Excellent English communication skills, both written and oral and analytical skills.
• Knowledge and experience with ITIL Service Management Lifecycle framework and processes.
• Analytical and Communication skills.
• Should have experience in managing/maintaining/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de‑allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices.
• Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc.
• Housekeeping activities such as space reclamation, profiles archivingSoftware installations