Senior Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited; France; Hybride; EUR 42 000 - 60 000; Plein temps

Résumé du poste

HCL Technologies Limited in France seeks a Senior Administrator - Desk Side Services to provide Level 2 onsite IT support for end-user computing, including desktops, laptops, mobile devices, printers, and meeting room technologies, ensuring SLA adherence.

You will diagnose and resolve hardware/software issues, manage incidents in ServiceNow, support JML processes, and assist with infrastructure deployments, with occasional after-hours support and travel to remote offices.

Qualifications

• Minimum 5 years of experience in Desktop Support/EUC.
• Strong knowledge of Windows 10/11, Office 365, Active Directory and ServiceNow.

Responsabilités

• Provide Level 2 onsite IT support for desktops, laptops, mobile devices, printers and meeting room AV.
• Troubleshoot hardware, software, OS and network issues; perform imaging and software installation.
• Manage incidents in ServiceNow; adhere to SLA and provide status updates.
• Support Joiner/Mover/Leaver (JML) activities and maintain asset inventory.
• Provide onsite support for remote offices and occasional after-hours support.

Connaissances

Windows 10/11

Office 365

Active Directory

ServiceNow

Google Workspace

Citrix

VM environments

Remote support

AV meeting room

English + local language

Outils

Citrix

VMware

Description du poste

Senior Administrator - Desk Side Services, AMT Asset Management Software Senior Administrator - Desk Side Services, AMT Asset Management Software France Job Description Senior Administrator - Desk Side Services, AMT Asset Management Software Others, Hauts-de-France

Job Summary

The OSS (Onsite Service) Technical Engineer is responsible for providing Level 2 onsite IT support for end-user computing services, including desktops, laptops, mobile devices, printers, meeting room technologies, and related IT infrastructure. The role focuses on delivering high-quality technical support, ensuring adherence to service level agreements (SLAs), maintaining customer satisfaction, and supporting infrastructure administration activities. The engineer is expected to progressively develop technical expertise and operational capabilities over a 6–12 month period through structured learning, shadowing, and hands‑on experience.

Key Responsibilities

End User Support & Troubleshooting Provide Level 2 technical support for desktops, laptops, thin clients, smartphones, tablets, printers, MFDs, meeting room AV equipment, and peripheral devices. Diagnose, troubleshoot, and resolve hardware, software, operating system, and network connectivity issues. Perform device imaging, software installation, upgrades, repairs, backup, and restoration activities. Support virtual desktop environments and Citrix/VM platforms. Take ownership of incidents and service requests through to resolution. Service Management & Operations Manage, categorize, prioritize, and track incidents and requests using ServiceNow or equivalent ticketing tools. Maintain ticket hygiene through regular updates, accurate documentation, knowledge article tagging, and closure notes. Meet agreed SLA targets and provide daily status updates to users. Support Joiner, Mover, and Leaver (JML) activities within defined service levels. Perform asset inventory management and maintain accurate equipment records. Infrastructure & Site Support Provide infrastructure administration support and assist with workstation deployment projects and upgrades. Deliver onsite support for remote office locations when required. Support business operations during contracted hours and be available for out‑of‑hours support when necessary. Move and install IT equipment in compliance with health and safety guidelines. Customer Service & Training Deliver professional, responsive, and customer‑focused IT support. Communicate effectively with users in English and local languages. Provide end‑user training and guidance on hardware, software, and collaboration tools. Recommend improvements and upgrades to end‑user devices and workplace technologies.

Skill Requirements

Technical Skills Strong knowledge of: Microsoft Windows 10/11 Microsoft Office 365 Microsoft Teams Active Directory (Users, Groups, Policies, Administration) ServiceNow (Incident, Service Request, and Problem Management) Google Workspace and other enterprise productivity applications Remote support and collaboration tools Citrix and Virtual Machine (VM) environments Hands‑on experience supporting: Desktop PCs and laptops Workstations and thin clients Smartphones (iOS and Android) Printers and multifunction devices (MFDs) Basic networking and connectivity troubleshooting Audio‑Visual (AV) meeting room technologies Business & Soft Skills Strong customer service orientation and stakeholder management skills. Excellent verbal and written communication skills in English and local language. Analytical problem‑solving and troubleshooting capability. Ability to work independently with minimal supervision. Strong attention to detail and documentation practices. Ability to work effectively in both BAU and project‑based environments. Team‑oriented mindset with flexibility to handle changing priorities.

Other Requirements

Minimum 5 years of experience in Desktop Support, End User Computing (EUC), or Onsite Support Services. Prior experience supporting desktops, laptops, workstations, printers, and mobile devices. Experience with remote desktop support and video conferencing platforms. Strong proficiency in Microsoft Outlook, Word, Excel, and Teams. Understanding of Outlook calendaring and collaboration tools. Experience supporting IT infrastructure deployment, migration, and upgrade projects. Ability to interact effectively with employees across all organizational and management levels. Self‑motivated, proactive, and customer‑focused approach. Willingness to travel to remote office locations and work outside regular business hours when required. Successful completion of a background security verification is mandatory.

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.