Desktop Support Engineer

Astreya; France; Remote; EUR 38,000 - 52,000; Full time

Job summary

Astreya is seeking a Desktop Support Engineer with 4-7 years of onsite experience in office and factory environments. You will handle break/fix, deployments, and support for laptops, rugged devices, printers, scanners, and conference room AV systems.

You will monitor ITSM queues, perform incident management, develop runbooks, and use SCCM, IT Shop, and Nexthink to improve endpoint visibility and service restoration.

Qualifications

• 4-7 years of onsite desktop support experience in office and factory environments.
• Strong Windows troubleshooting skills.
• Familiarity with ITSM processes and ticket management.
• Experience with incident management and root cause analysis (RCA).

Responsibilities

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers, scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools.
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Skills

Onsite support

Windows troubleshooting

ITSM processes

Incident management

RCA

Tools

SCCM

Nexthink

IT Shop

Job description

## Desktop Support EngineerApply: Remote, France: Full time: Posted Today: R0017689We are seeking a Desktop Support engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.**Key Responsibilities** • Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems. • Monitor ticket queues and assign tickets through ITSM tools; • Perform incident management, RCA for major incidents, and drive issue prevention. • Create and maintain SOPs, runbooks, and knowledge articles. • Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency. • Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.