Facility Engineer

Facade Today; Paris; Hybride; EUR 28 000 - 42 000; Plein temps

Résumé du poste

Facade Today seeks a field-based IDC technician to perform on-site duties, monitor infrastructure, and ensure rapid incident response. The role requires hands-on knowledge of data center environments, power, HVAC, and low-voltage systems, with a focus on up-time and safety.

You will work with international teams, document configurations, and implement change MOPs. A full-time associate degree and at least one year of IDC experience are expected, with fluency in local language and English.

Qualifications

• Degree in a technical field and hands-on infrastructure knowledge.
• Basic understanding of IDC operations and data center environments.
• Experience with on-site operational duties and incident responsiveness.
• Clear communication and ability to coordinate across teams.

Responsabilités

• Perform 5×8 IDC on-site duties per Client requirements, arriving promptly outside working hours per IT operations incident guidelines.
• Update and maintain infrastructure information with 100% accuracy; monitor alarms and system availability.
• Familiarize with IDC environment and monitoring systems; conduct facility inspections and MOP reviews.
• Respond quickly to incidents; arrive on-site following IT incident guidelines and report outcomes.
• Understand IDC infrastructure (power, HVAC, low-voltage) and locate faults to restore services swiftly.
• Apply knowledge of infrastructure monitoring, capacity, security, and availability management to boost efficiency.
• Independently create and implement change MOPs to avoid incidents from changes.
• Complete other tasks outlined in the Service Contract and related documents.

Connaissances

Infrastructure knowledge

IDC operations

On-site operations

Formation

Full-time associate degree or equivalent

Electrical engineering / HVAC related fields

Description du poste

Job Responsibilities:

1. Perform 5×8 IDC (Internet Data Center) on-site duties as per Client requirements. Be able to arrive on-site promptly outside working hours in accordance with the IT operations incident management guidelines.
2. Update and maintain infrastructure information with 100% accuracy, regularly check platform alarm settings, and monitor system availability and stability.
3. Be familiar with the IDC environment and monitoring systems, and conduct facility inspections as per client’s requirements, including but not limited to facility status checks, maintenance/repair MOP (Method of Procedure) review, and follow-up.
4. Respond quickly and arrive on-site according to IT operations incident management guidelines, handling incidents promptly following EOP (Emergency Operation Procedure) and reporting them accordingly.
5. Have a strong understanding of IDC infrastructure, including power supply, HVAC, and low-voltage electrical systems, and be able to quickly locate faults and restore services in case of an incident.
6. Be knowledgeable in infrastructure monitoring, capacity management, security management, and availability management to improve operational efficiency.
7. Independently create and implement change MOPs, ensuring no incidents occur due to operational changes.
8. Complete other tasks as outlined in the Service Contract, Outsourcing Requirement Specification, and related attachments.

Educational Background:

• Degree Requirement: Full-time associate degree or equivalent and above.
• Major Requirement: Electrical engineering, HVAC, or related fields.

Work Experience:

• Industry Knowledge: At least 1 year of experience.
• Years of Experience: Minimum 1 year.
• Skills: Basic knowledge of infrastructure and IDC operations.

Core Competencies:

• Communication Skills: Clear and logical expression, polite listening.
• Collaboration Skills: Ability to collaborate across multiple teams, remote teamwork capabilities, and cross-language and cross-region team coordination.
• Management Skills: Proficiency in English communication, multi-team collaboration, meeting organization and discussions, and facility maintenance and repair scheduling.
• Language Skills: Local language + English, or local language + Chinese.