Facility Engineer

ThunderSoft; Paris; Sur place; EUR 40 000 - 70 000; Plein temps

Résumé du poste

ThunderSoft is seeking an on-site IDC technician in Paris to manage 5×8 duties, monitor infrastructure, and perform facility inspections as per client requirements.

You will maintain accurate infrastructure data, respond to incidents promptly, and work with multiple teams to ensure high availability and uptime. English and local language skills are essential, with collaboration across regional teams encouraged.

Qualifications

• Clear and logical communication.
• Ability to collaborate across multiple teams and geographies.
• English plus local language and/or Chinese for cross-team coordination.

Responsabilités

• Perform on-site IDC duties (5×8) per client requirements and be available outside regular hours.
• Update and maintain infrastructure information with high accuracy and monitor system availability.
• Inspect IDC facilities and review MOPs for maintenance/repair per client requirements.
• Respond to incidents promptly following IT operations guidelines and report them.
• Understand IDC infrastructure (power, HVAC, low-voltage systems) and quickly locate faults to restore service.
• Monitor infrastructure aspects (capacity, security, availability) to improve efficiency.
• Create and implement change MOPs to avoid incidents from changes.
• Complete tasks per Service Contract and related attachments.

Connaissances

Communication skills

Collaboration skills

Management skills

Language skills

Formation

Associate degree or equivalent

Electrical engineering / HVAC

Description du poste

Job Responsibilities:

1. Perform 5×8 IDC (Internet Data Center) on-site duties as per Client requirements. Be able to arrive on-site promptly outside working hours in accordance with the IT operations incident management guidelines.
2. Update and maintain infrastructure information with 100% accuracy, regularly check platform alarm settings, and monitor system availability and stability.
3. Be familiar with the IDC environment and monitoring systems, and conduct facility inspections as per client’s requirements, including but not limited to facility status checks, maintenance/repair MOP (Method of Procedure) review, and follow-up.
4. Respond quickly and arrive on-site according to IT operations incident management guidelines, handling incidents promptly following EOP (Emergency Operation Procedure) and reporting them accordingly.
5. Have a strong understanding of IDC infrastructure, including power supply, HVAC, and low-voltage electrical systems, and be able to quickly locate faults and restore services in case of an incident.
6. Be knowledgeable in infrastructure monitoring, capacity management, security management, and availability management to improve operational efficiency.
7. Independently create and implement change MOPs, ensuring no incidents occur due to operational changes.
8. Complete other tasks as outlined in the Service Contract, Outsourcing Requirement Specification, and related attachments.

Educational Background:

• Degree Requirement: Full-time associate degree or equivalent and above.
• Major Requirement: Electrical engineering, HVAC, or related fields.

Work Experience:

• Industry Knowledge: At least 1 year of experience.
• Years of Experience: Minimum 1 year.
• Skills: Basic knowledge of infrastructure and IDC operations.

Core Competencies:

• Communication Skills: Clear and logical expression, polite listening.
• Collaboration Skills: Ability to collaborate across multiple teams, remote teamwork capabilities, and cross-language and cross-region team coordination.
• Management Skills: Proficiency in English communication, multi-team collaboration, meeting organization and discussions, and facility maintenance and repair scheduling.
• Language Skills: Local language + English, or local language + Chinese.