Information Technology Operations Specialist

ThunderSoft; Saint-Denis; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

ThunderSoft in Île-de-France (Saint-Denis) seeks an IDC technician to perform continuous on-site duties, respond to incidents, and execute work orders in line with client SLAs.

You will operate in the IDC environment, use monitoring systems, manage tickets and SOPs, and carry out site surveys, equipment deployment, and reporting.

Candidates should have an associate degree in computer-related disciplines and basic data center knowledge, plus proficiency with Microsoft Office and IT equipment.

Qualifications

• Full-time associate degree or equivalent and above.
• Major in computer-related disciplines.
• Basic knowledge of data center management.

Responsabilités

• Perform 7×24 and 5×8 IDC on-site duties as per Client requirements.
• Respond to incidents and execute work orders in accordance with service SLA requirements.
• Be familiar with IDC environment and monitoring systems, proactively identifying risks through routine inspections.
• Be proficient in the ticketing system and SOP workflows, independently completing all work orders with zero errors.
• Have a thorough understanding of IDC equipment and perform site surveys, on-site support, minor construction, and issue reporting.

Connaissances

Microsoft Office

IT equipment knowledge

Formation

Associate degree or equivalent in computer-related disciplines

Description du poste

1. Perform 7×24 and 5×8 IDC (Internet Data Center) on‑site duties as per Client

requirements.

2. Respond to incidents and execute work orders, including temporary tasks, in

accordance with service SLA requirements.

3. Be familiar with IDC environment and monitoring systems, proactively identifying

and assessing risks through routine inspections. Handle emergency incidents swiftly

and accurately following EOP processes, ensuring proper incident data recording and

preliminary report output.

4. Be proficient in the ticketing system, master SOP (Standard Operating Procedure)

workflows, and strictly adhere to them. Independently complete all work orders while

ensuring zero errors and meeting SLA compliance rates.

5. Have a thorough understanding of IDC equipment, including switches, servers,

cables, and installation, racking, deployment, and maintenance standards. Execute site

surveys, on‑site support, minor construction, and issue reporting as required.

Educational Background:

Degree Requirement:

Full-time associate degree or equivalent and above.

Major Requirement:

Computer-related disciplines.

Work Experience:

Industry Knowledge:

Basic understanding of data center management.

Years of Experience:

Basic knowledge of data center management.

Skills:

Proficiency in Microsoft Office and foundational IT equipment knowledge.

Core Competencies:

Communication Skills:

Clear logical expression and polite listening.

Collaboration Skills:

Team spirit with mutual support and cooperation.

Management Skills:

Strong self-discipline and self-management.

Language Skills:

Local language + English, or local language + Chinese.