Executive IT Concierge — White-Glove Support for Leaders

Oikotechno Japan Co., Ltd; Paris; On-site; EUR 85,000 - 100,000; Full time

Job summary

Danone is seeking an experienced Executive IT Support Engineer to provide white-glove, confidential assistance to Presidents, Board Members, Chiefs of Staff, and EAs in Paris. You will serve as the SPOC for IT-related issues, coordinating with IT, cybersecurity, and vendors while delivering rapid, proactive support across devices and collaboration tools.

The role covers on-site and remote support, with event tech coordination for Town Halls, and travel support for executives.

Qualifications

• Proven experience supporting executive-level stakeholders with high confidentiality and responsiveness.
• Hands-on experience with Apple and Windows devices, including setup, troubleshooting, and configuration.
• Proficiency with Microsoft 365 suite: Outlook, Teams, OneDrive, SharePoint, Office apps.
• Experience supporting collaboration platforms including Viva Engage and Teams Town Halls.
• Ability to coordinate with cross-functional IT teams, cybersecurity, and external vendors.
• Availability to provide on-call support during off-hours, weekends, and bank holidays as required.
• Willingness to undergo Danone’s security screening and provide required documentation (legal name, contact, email, photo ID).

Responsibilities

• Provide on-site and remote white-glove IT support to executive stakeholders.
• Own end-to-end incident and service request management, coordinating with internal IT, cybersecurity, infrastructure teams, and external vendors.
• Support Apple devices (MacBook, iPhone, iPad) and Windows devices (Laptops, Surface) including setup, troubleshooting, OS updates, configuration, and replacement coordination.
• Deliver Microsoft 365 support including Outlook, Teams, OneDrive, SharePoint, Office apps, and collaboration services.
• Offer personalized concierge services with rapid response, proactive support, and technology advisory for executive productivity.
• Support executive and leadership events including Town Halls and Viva Engage events — including AV coordination, rehearsals, backup equipment, and failover planning.
• Provide remote travel support for executives, coordinating with local IT teams during international and extended overseas stays.
• Manage major incidents impacting executives with priority handling, escalation, and stakeholder coordination.
• Adhere to service coverage: Monday–Friday 08:00–19:00 CET; off-hours/weekends/bank holidays 09:00–17:00 CET (remote on-call); post-primary support 24x7.

Skills

Executive support

Apple devices

Windows devices

Microsoft 365

Viva Engage

Teams Town Halls

Cross-functional coordination

On-call availability

Security screening

Global travel support

AV coordination

Policy awareness

Tools

Microsoft 365 Suite

Viva Engage

Teams

SharePoint

Job description

Danone is seeking an experienced Executive IT Support Engineer to provide white-glove, confidential assistance to Presidents, Board Members, Chiefs of Staff, and EAs in Paris. You will serve as the SPOC for IT-related issues, coordinating with IT, cybersecurity, and vendors while delivering rapid, proactive support across devices and collaboration tools.

The role covers on-site and remote support, with event tech coordination for Town Halls, and travel support for executives.