Executive IT Support Lead

Ipsen; Paris; On-site; EUR 90,000 - 120,000; Full time

Job summary

Ipsen, based in Paris, is seeking an Executive IT Support Lead to ensure flawless digital experiences for the company’s executives. You will be the trusted IT partner for Ipsen Executives and their assistants, balancing security, reliability and user-centric service delivery.

You will manage incidents, onboard new executives, coordinate with local teams, and deliver performance reports, while traveling up to 20% across Europe and occasionally to the US.

Qualifications

• Fluent in English and French, both written and spoken.
• Experience supporting senior executives and high-level stakeholders.
• Strong incident and problem-resolution background.
• Proficient in Windows and macOS environments, plus Microsoft 365.

Responsibilities

• Deliver a high level of IT service availability and quality for Ipsen Executives and their assistants (approx. 30).
• Welcome new Executives, ensuring smooth onboarding and presenting IT services.
• Oversee and coordinate with local technical teams to guarantee consistency and reliability of deployed solutions.
• Act as the escalation point for executive-level incidents, balancing proactive maintenance and rapid resolution.
• Manage and document solutions implemented for the Executive perimeter, ensuring transfer of knowledge in English and French.
• Collaborate with general services teams to manage video conferencing systems and other digital workplace technologies.
• Publish and communicate performance indicators and service reports.
• Propose and implement innovative services to continuously enhance the Executive user experience.
• Partner closely with the IT Service Performance Manager to ensure service continuity and redundancy.
• Conduct training sessions for Executives and assistants to promote new solutions and ensure user adoption.
• Support corporate events from an IT perspective, providing on-site or remote assistance as needed.

Skills

Executive IT support

Stakeholder management

Windows & macOS

Microsoft 365

Video conferencing

Bilingual English/French

Troubleshooting

Tools

Cisco Webex

MS Teams

Zoom

Job description

We are reinforcing our Global Digital & IT (GDIT) organization to deliver seamless, high-quality digital services across the company. As part of this ambition, we are recruiting an Executive IT Support Lead to ensure exceptional service delivery and operational excellence for Ipsen Executives. Based in Paris, this role provides a unique opportunity to combine technical expertise with high-level customer engagement. You will be the trusted IT partner for Ipsen Executives, ensuring their digital experience is flawless, secure, and fully aligned with Ipsen's end-user strategy.

Your Key Responsibilities

• Deliver a high level of IT service availability and quality for Ipsen Executives and their assistants (approximately 30).
• Welcome new Executives, ensuring smooth onboarding and presenting IT services.
• Oversee and coordinate with local technical teams to guarantee consistency and reliability of deployed solutions.
• Act as the escalation point for executive-level incidents, balancing proactive maintenance and rapid resolution.
• Manage and document solutions implemented for the Executive perimeter, ensuring transfer of knowledge in English and French.
• Collaborate with general services teams to manage video conferencing systems and other digital workplace technologies.
• Publish and communicate performance indicators and service reports.
• Propose and implement innovative services to continuously enhance the Executive user experience.
• Partner closely with the IT Service Performance Manager to ensure service continuity and redundancy.
• Conduct training sessions for Executives and assistants to promote new solutions and ensure user adoption.
• Support corporate events from an IT perspective, providing on-site or remote assistance as needed.

Your profile & expertise

• Fluent in both English and French, with strong written and verbal communication skills.
• Impeccable presentation, professionalism, and ability to build and maintain trust with senior stakeholders.
• Strong interpersonal and stress management skills in demanding environments.
• Solid background in incident and problem resolution.
• Excellent knowledge of both Windows and Mac OS environments, including configuration and troubleshooting.
• Mastery of Microsoft 365 applications and iPhone/iPad devices.
• Good understanding of IT infrastructures (DNS, DHCP, Proxy) and video conferencing tools (Cisco, MS Teams, Zoom).
• Audio-visual knowledge and awareness of emerging digital technologies are strong assets.
• Willingness to travel (mainly within Europe and occasionally to the US) around 20% of your time.

Why join Ipsen?

• Strategic role with high visibility, directly supporting Ipsen's top leadership.
• Dynamic, international work environment combining technology, service, and human interaction.
• Opportunity to innovate and continuously improve executive IT experience.
• Inclusive, collaborative culture focused on excellence, agility, and patient impact.