VVIP IT Support Engineer support

Oikotechno Japan Co., Ltd; Paris; Hybrid; EUR 85,000 - 110,000; Full time

Job summary

Danone is seeking an experienced executive IT support engineer to deliver white-glove service to Presidents, Board Members, Chiefs of Staff, and Executive Assistants. You will be the single point of contact for all IT issues, ensuring confidential, high-priority support that sustains executive productivity.

Responsibilities include incident and service-request ownership, coordination with IT, cybersecurity, and vendors; support for Apple and Windows devices; Microsoft 365 apps; AV and event

Qualifications

• Proven experience supporting executive-level stakeholders with high confidentiality and responsiveness.
• Hands-on experience with Apple and Windows devices, including setup, troubleshooting, and configuration.
• Proficiency with Microsoft 365 suite: Outlook, Teams, OneDrive, SharePoint, Office apps.

Responsibilities

• Provide on-site and remote white-glove IT support to executive stakeholders.
• Own end-to-end incident and service request management, coordinating with internal IT, cybersecurity, infrastructure teams, and external vendors.
• Support Apple devices (MacBook, iPhone, iPad) and Windows devices (Laptops, Surface) including setup, troubleshooting, OS updates, configuration, and replacement coordination.
• Deliver Microsoft 365 support including Outlook, Teams, OneDrive, SharePoint, Office apps, and collaboration services.
• Offer personalized concierge services with rapid response, proactive support, and technology advisory for executive productivity.
• Support executive and leadership events including financial result announcements, Town Halls, and Viva Engage events — including AV coordination, rehearsals, backup equipment, and failover planning.
• Provide remote travel support for executives, coordinating with local IT teams during international and extended overseas stays. Manage major incidents impacting executives with priority handling, escalation, and stakeholder coordination.

Skills

Executive support

Apple devices

Windows devices

Microsoft 365

Incident management

Viva Engage

Team coordination

Vendor coordination

On-site & remote support

AV coordination

Security screening

Travel support

Job description

This role is engineer assigned to provide dedicated, white-glove IT support to executive leadership, including Presidents, Board Members, Chiefs of Staff, and Executive Assistants. The engineer will serve as the Single Point of Contact (SPOC) for all IT-related issues and requests, ensuring seamless, confidential, and high-priority support aligned with executive productivity and business continuity needs.

About The Opportunity

This role is engineer assigned to provide dedicated, white-glove IT support to executive leadership, including Presidents, Board Members, Chiefs of Staff, and Executive Assistants. The engineer will serve as the Single Point of Contact (SPOC) for all IT-related issues and requests, ensuring seamless, confidential, and high-priority support aligned with executive productivity and business continuity needs.

Role & Responsibilities

• Provide on-site and remote white-glove IT support to executive stakeholders.
• Own end-to-end incident and service request management, coordinating with internal IT, cybersecurity, infrastructure teams, and external vendors.
• Support Apple devices (MacBook, iPhone, iPad) and Windows devices (Laptops, Surface) including setup, troubleshooting, OS updates, configuration, and replacement coordination.
• Deliver Microsoft 365 support including Outlook, Teams, OneDrive, SharePoint, Office apps, and collaboration services.
• Offer personalized concierge services with rapid response, proactive support, and technology advisory for executive productivity.
• Support executive and leadership events including financial result announcements, Town Halls, and Viva Engage events — including AV coordination, rehearsals, backup equipment, and failover planning.
• Provide remote travel support for executives, coordinating with local Danone IT teams during international and extended overseas stays. Manage major incidents impacting executives with priority handling, escalation, and stakeholder coordination.
• Adhere to service coverage: Monday–Friday 08:00–19:00 CET; off-hours/weekends/bank holidays 09:00–17:00 CET (remote on-call); post-primary support 24x7.

Skills & Qualifications

Must-Have

• Proven experience supporting executive-level stakeholders with high confidentiality and responsiveness.
• Hands-on experience with Apple and Windows devices, including setup, troubleshooting, and configuration.
• Proficiency with Microsoft 365 suite: Outlook, Teams, OneDrive, SharePoint, Office apps.
• Experience supporting collaboration platforms including Viva Engage and Teams Town Halls.
• Ability to coordinate with cross-functional IT teams, cybersecurity, and external vendors.
• Availability to provide on-call support during off-hours, weekends, and bank holidays as required.
• Willingness to undergo Danone’s security screening and provide required documentation (legal name, contact, email, photo ID).

Preferred

• Experience supporting global executives during international travel.
• Familiarity with AV coordination and event technical support for high-stakes corporate events.
• Knowledge of Danone’s security, privacy, and compliance policies (to be provided in writing).

Benefits & Culture Highlights

• Dedicated 24x7 support coverage (with defined exceptions for night support).
• Access to all required tools, systems, devices, and administrative permissions provided by Danone.
• Opportunity to work directly with C-suite and executive leadership in a high-impact, confidential support role.
• Flexible support model with emphasis on executive satisfaction, responsiveness, and business impact mitigation (no formal SLAs, delivered on ASAP/Best Effort basis).

Skills: leadership,device configuration,executive support,office applications,service request management,viva engage,vendor coordination,outlook,teams,onedrive,travel support,apple devices,cybersecurity coordination,event support,microsoft 365,os updates,incident management,av coordination,windows devices,sharepoint,endpoint support