Executive IT Support

Oikotechno Japan Co., Ltd; Paris; On-site; EUR 85,000 - 100,000; Full time

Job summary

Danone is seeking an experienced Executive IT Support Engineer to provide white-glove, confidential assistance to Presidents, Board Members, Chiefs of Staff, and EAs in Paris. You will serve as the SPOC for IT-related issues, coordinating with IT, cybersecurity, and vendors while delivering rapid, proactive support across devices and collaboration tools.

The role covers on-site and remote support, with event tech coordination for Town Halls, and travel support for executives.

Qualifications

• Proven experience supporting executive-level stakeholders with high confidentiality and responsiveness.
• Hands-on experience with Apple and Windows devices, including setup, troubleshooting, and configuration.
• Proficiency with Microsoft 365 suite: Outlook, Teams, OneDrive, SharePoint, Office apps.
• Experience supporting collaboration platforms including Viva Engage and Teams Town Halls.
• Ability to coordinate with cross-functional IT teams, cybersecurity, and external vendors.
• Availability to provide on-call support during off-hours, weekends, and bank holidays as required.
• Willingness to undergo Danone’s security screening and provide required documentation (legal name, contact, email, photo ID).

Responsibilities

• Provide on-site and remote white-glove IT support to executive stakeholders.
• Own end-to-end incident and service request management, coordinating with internal IT, cybersecurity, infrastructure teams, and external vendors.
• Support Apple devices (MacBook, iPhone, iPad) and Windows devices (Laptops, Surface) including setup, troubleshooting, OS updates, configuration, and replacement coordination.
• Deliver Microsoft 365 support including Outlook, Teams, OneDrive, SharePoint, Office apps, and collaboration services.
• Offer personalized concierge services with rapid response, proactive support, and technology advisory for executive productivity.
• Support executive and leadership events including Town Halls and Viva Engage events — including AV coordination, rehearsals, backup equipment, and failover planning.
• Provide remote travel support for executives, coordinating with local IT teams during international and extended overseas stays.
• Manage major incidents impacting executives with priority handling, escalation, and stakeholder coordination.
• Adhere to service coverage: Monday–Friday 08:00–19:00 CET; off-hours/weekends/bank holidays 09:00–17:00 CET (remote on-call); post-primary support 24x7.

Skills

Executive support

Apple devices

Windows devices

Microsoft 365

Viva Engage

Teams Town Halls

Cross-functional coordination

On-call availability

Security screening

Global travel support

AV coordination

Policy awareness

Tools

Microsoft 365 Suite

Viva Engage

Teams

SharePoint

Job description

About The Opportunity

This role is engineer assigned to provide dedicated, white-glove IT support to executive leadership, including Presidents, Board Members, Chiefs of Staff, and Executive Assistants. The engineer will serve as the Single Point of Contact (SPOC) for all IT-related issues and requests, ensuring seamless, confidential, and high-priority support aligned with executive productivity and business continuity needs.

Role & Responsibilities

• Provide on-site and remote white-glove IT support to executive stakeholders.
• Own end-to-end incident and service request management, coordinating with internal IT, cybersecurity, infrastructure teams, and external vendors.
• Support Apple devices (MacBook, iPhone, iPad) and Windows devices (Laptops, Surface) including setup, troubleshooting, OS updates, configuration, and replacement coordination.
• Deliver Microsoft 365 support including Outlook, Teams, OneDrive, SharePoint, Office apps, and collaboration services.
• Offer personalized concierge services with rapid response, proactive support, and technology advisory for executive productivity.
• Support executive and leadership events including financial result announcements, Town Halls, and Viva Engage events — including AV coordination, rehearsals, backup equipment, and failover planning.
• Provide remote travel support for executives, coordinating with local Danone IT teams during international and extended overseas stays.
• Manage major incidents impacting executives with priority handling, escalation, and stakeholder coordination.
• Adhere to service coverage: Monday–Friday 08:00–19:00 CET; off-hours/weekends/bank holidays 09:00–17:00 CET (remote on-call); post-primary support 24x7.

Skills & Qualifications

Must-Have

• Proven experience supporting executive-level stakeholders with high confidentiality and responsiveness.
• Hands-on experience with Apple and Windows devices, including setup, troubleshooting, and configuration.
• Proficiency with Microsoft 365 suite: Outlook, Teams, OneDrive, SharePoint, Office apps.
• Experience supporting collaboration platforms including Viva Engage and Teams Town Halls.
• Ability to coordinate with cross-functional IT teams, cybersecurity, and external vendors.
• Availability to provide on-call support during off‑hours, weekends, and bank holidays as required.
• Willingness to undergo Danone’s security screening and provide required documentation (legal name, contact, email, photo ID).

Preferred

• Experience supporting global executives during international travel.
• Familiarity with AV coordination and event technical support for high‑stakes corporate events.
• Knowledge of Danone’s security, privacy, and compliance policies (to be provided in writing).

Benefits & Culture Highlights

• Dedicated 24x7 support coverage (with defined exceptions for night support).
• Access to all required tools, systems, devices, and administrative permissions provided by Danone.
• Opportunity to work directly with C‑suite and executive leadership in a high-impact, confidential support role.
• Flexible support model with emphasis on executive satisfaction, responsiveness, and business impact mitigation (no formal SLAs, delivered on ASAP/Best Effort basis).

Skills: endpoint support,av coordination,viva engage,travel support,apple devices,sharepoint,vendor coordination,microsoft 365,office applications,os updates,service request management,leadership,event support,executive support,device configuration,windows devices,teams,incident management,cybersecurity coordination,outlook,onedrive