Executive IT Concierge — White-Glove Support

Oikotechno Japan Co., Ltd; Paris; Hybrid; EUR 85,000 - 110,000; Full time

Job summary

Danone is seeking an experienced executive IT support engineer to deliver white-glove service to Presidents, Board Members, Chiefs of Staff, and Executive Assistants. You will be the single point of contact for all IT issues, ensuring confidential, high-priority support that sustains executive productivity.

Responsibilities include incident and service-request ownership, coordination with IT, cybersecurity, and vendors; support for Apple and Windows devices; Microsoft 365 apps; AV and event

Qualifications

• Proven experience supporting executive-level stakeholders with high confidentiality and responsiveness.
• Hands-on experience with Apple and Windows devices, including setup, troubleshooting, and configuration.
• Proficiency with Microsoft 365 suite: Outlook, Teams, OneDrive, SharePoint, Office apps.

Responsibilities

• Provide on-site and remote white-glove IT support to executive stakeholders.
• Own end-to-end incident and service request management, coordinating with internal IT, cybersecurity, infrastructure teams, and external vendors.
• Support Apple devices (MacBook, iPhone, iPad) and Windows devices (Laptops, Surface) including setup, troubleshooting, OS updates, configuration, and replacement coordination.
• Deliver Microsoft 365 support including Outlook, Teams, OneDrive, SharePoint, Office apps, and collaboration services.
• Offer personalized concierge services with rapid response, proactive support, and technology advisory for executive productivity.
• Support executive and leadership events including financial result announcements, Town Halls, and Viva Engage events — including AV coordination, rehearsals, backup equipment, and failover planning.
• Provide remote travel support for executives, coordinating with local IT teams during international and extended overseas stays. Manage major incidents impacting executives with priority handling, escalation, and stakeholder coordination.

Skills

Executive support

Apple devices

Windows devices

Microsoft 365

Incident management

Viva Engage

Team coordination

Vendor coordination

On-site & remote support

AV coordination

Security screening

Travel support

Job description

Danone is seeking an experienced executive IT support engineer to deliver white-glove service to Presidents, Board Members, Chiefs of Staff, and Executive Assistants. You will be the single point of contact for all IT issues, ensuring confidential, high-priority support that sustains executive productivity.

Responsibilities include incident and service-request ownership, coordination with IT, cybersecurity, and vendors; support for Apple and Windows devices; Microsoft 365 apps; AV and event