VIP Support Engineer

Keoni; Paris; Hybrid; EUR 65,000 - 95,000; Full time

Job summary

Keoni is seeking a VIP Support Engineer to deliver premium IT service for senior executives across sites in Europe. You will handle critical incidents, plan and support major events, and coordinate with networks, security, and AV teams to ensure flawless sessions.

Fluent English required and travel for events may be necessary. The role emphasizes proactive risk management, rapid diagnostics, and exceptional user experience in high-profile environments.

Qualifications

• Experience in high-end VIP IT support for executive audiences.
• Proficiency with Windows/macOS and collaboration tools (Teams, M365).
• Strong incident management and rapid remote/onsite troubleshooting.

Responsibilities

• Provide VIP IT support for executives across sites and events.
• Prepare, configure, and upgrade hardware/software for high-stakes meetings.
• On-site and remote support for strategic events and executive communications.

Skills

VIP IT support

Event support

Incident management

English fluency

Cross-team coordination

Tools

Teams

Microsoft 365

Video conferencing hardware

Job description

# VIP Support Engineer* VIP Support EngineerCONTEXT Experience: 7 years and more Job Titles/Functions: Maintenance, User Support and Assistance, Support Engineer Technological Specialties: Data Visualization, Reporting Skills : Technologies and Tools : Teams This offer aims to provide a premium, personalized, and highly responsive level of IT service for senior executives and management teams across all sites. It covers both daily support for VIP users and the preparation, security, and technical assistance of strategic events, in contexts with high stakes in terms of availability, confidentiality, and image.MISSIONS Scope of Services VIP IT Support – Priority handling of critical incidents (service interruptions, blocking malfunctions) and operational difficulties encountered by users identified as VIPs (General Management, Executive Committee, top management). – Execution of planned interventions: installation, configuration, and upgrades of hardware and software equipment. – On-site technical support, focused on service continuity and user experience. – Ability to intervene quickly on-site or remotely depending on the level of criticality. – Event Support – Technical preparation and support for major and non-major group events (strategic meetings, executive committees, high-impact internal communications). – Support before, during, and after events, leveraging corporate collaboration tools (particularly Teams). – Proactive management of technical risks to ensure the smooth running of sessions, including in high-risk environments.Deliverables and Commitments – English-speaking support environment adapted to an international and multicultural context. – Centralized handling of VIP requests and events. – Incident resolution within timeframes compatible with top management requirements. – Detailed technical preparation and operational support for events. – Coordination with specialized teams when necessary (controlled escalation). – Providing recommendations, advisory support, and contributing to the continuous improvement of the IT experience for executives.Desired Expertise – Proven experience in high-end/VIP IT support for high-stakes audiences (CEOs, executive committees, top management). – Proficiency in workstation and mobile environments: Windows/macOS, collaborative tools (Microsoft 365, Teams), audiovisual peripherals, and meeting room equipment. – Expertise in managing critical incidents, with the ability to quickly diagnose, prioritize, and resolve issues under time and visibility constraints. – Solid experience in preparing and providing technical support for events (strategic meetings, management committees, hybrid events), including: risk anticipation, pre-testing, and support in real-world conditions. – Ability to coordinate and engage expert teams (networks, security, audiovisual, software vendors) with an operational management role. – Fluency in a professional English-speaking environment, both written and spoken. – Consultative approach, with the ability to formulate pragmatic, user-focused recommendations for executives.**Work location:** Europe