Senior Key Account Manager

Global-e Online Ltd.; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Option to work remotely 2 days a week

Travel opportunities to London

Résumé du poste

A leading e-commerce platform in Paris is seeking a Senior Enterprise Customer Success Manager to ensure client success in the EU. The role involves building strong relationships, driving revenue growth, and providing strategic insights to clients. Candidates must be fluent in French and English, with B2B experience. This hybrid position offers competitive compensation and opportunities for remote work and travel to the UK.

Qualifications

• Must be fluent in French and English for effective communication.
• Prior B2B experience in software, logistics, or SaaS.
• Ability to manage multiple projects simultaneously.
• Experience in revenue generation through existing accounts.
• Strong analytical skills to present data and trends effectively.

Responsabilités

• Lead point of contact for clients, ensuring swift communication.
• Develop relationships with C-level executives.
• Drive revenue growth through upselling existing accounts.
• Identify expansion opportunities and address red flags.
• Prepare performance reports and QBRs analyzing client KPIs.
• Support strategic marketing and operational decisions.

Connaissances

Fluency in French

Fluency in English

B2B experience

Analytical skills

Negotiation skills

Description du poste

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.

With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.

We are looking for a Senior Enterprise Customer Success Manager who will partner with Global-e and ensure the long‑term success of our clients in the EU.

The CSM will be responsible for developing long‑term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross‑functional internal teams to ensure the timely and successful delivery of Global‑e according to clients’ needs.

Responsibilities

• Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global‑e to ensure a quick and swift process.
• Develop a trusted advisor relationship with key accounts, mainly with C‑levels.
• Generate revenue through up‑selling and cross‑selling existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong and long‑lasting client relationships.

Requirements

• Fluency in French and English – is a must
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book‑of‑business.
• Experience in delivering client‑focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C‑levels.
• Excellent listening, negotiation and presentation skills.

Benefits

• This is a hybrid position with the opportunity to work 2 days remotely.
• Located in the heart of Paris.
• Competitive compensation package.
• Option to travel to London to visit the UK team.

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.