Enterprise Success Leader, AI-Powered Social Commerce

Terrific; Paris; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Terrific is building the future of AI-powered social commerce. We are seeking a Senior Enterprise Success Manager to lead strategic enterprise relationships across Europe, starting in Paris.

You will become a trusted advisor to executives, coordinate cross-functional initiatives, drive platform adoption, and identify opportunities to grow long-term partnerships. You’ll work with Product, Engineering, Sales, Marketing, and Leadership to ensure our largest customers achieve measurable business

Qualifications

• 5+ years of experience managing enterprise customers in SaaS, commerce, media, technology, or digital platforms.
• Experience working with complex enterprise organizations and multiple stakeholder groups.
• Fluency in French and English.
• Experience leading customer implementations, digital transformation projects, or strategic technology deployments.

Responsibilities

• Manage a portfolio of strategic enterprise customers throughout their lifecycle.
• Build trusted relationships with executive sponsors and key customer stakeholders.
• Lead onboarding, implementation, adoption, and ongoing success planning.
• Develop success plans that align customer objectives with business outcomes.
• Drive platform adoption, engagement, and long-term customer satisfaction.
• Coordinate technical discussions, product requests, and issue resolution across internal teams.
• Identify opportunities for account expansion and commercial growth.
• Lead Quarterly Business Reviews (QBRs) and executive business presentations.
• Monitor customer health, usage trends, and success metrics to address risks.
• Partner with Sales on renewals, expansions, and strategic account planning.
• Represent the voice of the customer to Product and Engineering.

Skills

Enterprise relationships

Strategic thinking

Stakeholder management

Tools

HubSpot

Job description

Terrific is building the future of AI-powered social commerce. We are seeking a Senior Enterprise Success Manager to lead strategic enterprise relationships across Europe, starting in Paris.

You will become a trusted advisor to executives, coordinate cross-functional initiatives, drive platform adoption, and identify opportunities to grow long-term partnerships. You’ll work with Product, Engineering, Sales, Marketing, and Leadership to ensure our largest customers achieve measurable business